Customer Ratings & Reviews
- Model:
- FA617NS-A16.R77600
- SKU:
- 6535499
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the performance and graphics of the TUF Gaming A16 laptop, frequently citing its excellent value for the price. Many also appreciate the build quality and lightweight design, while some note decent battery life. However, some customers reported issues with overheating, screen problems, and occasional fan noise.
This summary was generated by AI based on customer reviews.
Best Buy is misleading their customers-- Don't buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your money and don't buy it from Best Buy-- Best Buy agent sold me the total Membership and basically misled and lied to me when I bought it - they promised I will be covered for 2 years and even if I cancelled it anytime my 2 years coverage would stay for all products I buy. I have not renewed the membership after one year and one of the USB-C port stopped working. I contacted the Geeksquad online and they advised to schedule appointment and go to the store-- I did and went to the store - the service agent advised that the sales gave me a wrong information when I signed up for the total membership and my laptop is not covered and in order to fix the USB-C it. will cost me $799 (same price of what I have paid for the laptop)-- this is how Best Buy treat their customers. I am very disappointed with Best Buy company and with Asus product. Please stop buying anything from Best Buy.
No, I would not recommend this to a friendHappy customer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really happy, an excellent computer. It's what I expect.
I would recommend this to a friendSweet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for gf, she can’t get enough of the god dang thing
I would recommend this to a friendBuy it. It’s worth it.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this laptop. Great for gaming. Excellent fps.
I would recommend this to a friendRefurbished Laptop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good for about a week, ended up shutting off and never turned back on.
No, I would not recommend this to a friendOkay but not again
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hinge issues led to it completely breaking off and my screen cracking. Other than that great performance but bad battery life.
No, I would not recommend this to a friendPoor quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop was a complete disappointment. It was painfully slow, the screen quality was abysmal, and it constantly overheated. I regret the purchase and would strongly advise against buying it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Arnoldsamkumar M,
We sincerely apologize for the performance issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one.
Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2307003678-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042398/
Bulky and out of charge
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For most of the time, this device is out of charge. And when it’s charged but not plugged in, the performance is terrible and mostly geared at eating up the battery life so it can go back to being plugged in. This truly is a mobile desktop more than a laptop. Gaming was meh on it as it doesn’t handle top tier games and for other games, basic non gaming laptops performed just as well if not for even longer and better when not plugged in.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Vatsal S,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2308034344-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/
Bad unit out-of-box. ASUS quality issues, UPS, ???
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received item yesterday - was very excited. Except. Until. The unit would not power up. Checked the obvious things that a guy with decades of experience in IT would check and determined the unit was bad. Wasted two hours to troubleshoot followed by another two hours to return it. Should not have to do this for a new product. Best Buy did not care (would not offer $50 concession on replacement item). Could have picked up another unit in store, but was too disappointed with three defective laptop purchases via Best Buy Online in the past two months. Based on all the reviews, I suspect this is a great laptop. It's a shame I didn't get the opportunity to find out. Moral of the story? If you can, purchase at the store, and ask a sales associate to power the device on and verify it's working. Otherwise, be prepared for the worst.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the power issue you've faced with the notebook and the inconvenience caused. We understand how disappointing it must have been to receive a product that was not up to your expectations. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. We appreciate your feedback which will be reviewed by our Product team.
Although you have returned the unit, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306007316-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good function poor battery life
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good functioning gaming laptop when plugged in. The biggest drawback is a very very short battery life. About an hour of nonstop gaming on a very old strategy game. Supreme commander.
I would recommend this to a friend- Cons mentioned:Screen
Built cheap
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only 4 months into using it the adhesive started to fail behind the bezel. This caused the screen to crack and hinge to break one day when I opened it. Asus manufacture warranty is a joke. Laptop seems to work fine overall all but stray away from asus. If you do buy. Don’t close the laptop right after gaming because they use cheap adhesive.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cameron,
We're sorry to hear that the screen and the hinge broke on the laptop and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To further investigate the problem or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306007316-0051" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ASUS TUF Gaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera is not working. Such an expensive computer should be perfect. Fortunately I bought My Best Buy plus that includes a product extended 60-day return and exchange window.
No, I would not recommend this to a friend- Cons mentioned:Screen
Would Not Recommend
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had mine for four months now and the mouse on the screen will randomly stop working. It could be the trackpad but still, it hasn’t even been half a year yet. The screen also bugs out for a split second. Both of these issues happen every single time I use this laptop. I don’t use it everyday since I have a PC. The build quality is honestly a cheap plastic build.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Anthony,
We regret to learn that you are experiencing issues with the screen. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2306007316-0035).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1015072/
Broken in only 10 months!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as an Open Box in "excellent" condition. Have had ongoing problems with this computer, to include having to keep reinstalling Windows 11 due to errors, the external monitor just shutting down and having to repeatedly tap on the return key to get it to come back, and most recently, the hinge broke, tearing away the bottom part of the screen! Only 10 mos. old and now sent out for manufacturer to repair... 2 - 3 weeks! Performance with video editing is mediocre. Struggles with Davinci Resolve. Will never buy another ASUS product again; lousy quality.
No, I would not recommend this to a friend- Cons mentioned:Heat
Too hot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets wat too hot. Components will wear out fast with that temperature
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Matthew P,
Our sincere apologies for the problems you have had with the notebook and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2308034344-0007" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1015064/
Asus A 16
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs hot from the get go! price was right at $799. Died within 2week. We'll see what it's like after being repaired.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that you're having overheating issues with the device. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that you have sent the device in for repairs and we hope that the issue gets resolved so that you can continue to enjoy the device.
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2307003678-0009" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good computer don't know about many things bc I'm a console player but I haven't had any major issues just a some slight keyboard lighting issues that's it.
I would recommend this to a friendAsus 16 gaming system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.System seems slow. Had to reboot wireless card as it could not see my very good home signal. Screen is great. Short battery life.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Richard C,
We sincerely apologize for the performance issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.
Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2307003678-0034" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042398/
https://www.asus.com/support/FAQ/1043914/
Kinda slow
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought it was fast and ran a game first it was running good and then when it gets heated up, then the game gets laggy and slow. Low FPS
No, I would not recommend this to a friendavoid this if you game. its not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy this if you are gaming. i am not the most savvy when it comes to laptops but i needed something to travel and WoW with, the guy told me this is the best money could buy and its on sale! i was very excited. out of the box its nothing but crashes, black screens and bad quality. i was told to get a fan because the gpu runs too hot and it has an auto reset when it does. i did. i am no playing wow on 1 overall graphics (thats the absolute lowest i play on 9 w my desktop i built 9 years ago) and it still will black screen and reset if there is too much going on and u can imagine how frustrating that is gaming. i dont play any other games but wow really isnt that demanding, i can only imagine being in a fire fight and u black screen for 3 secs. dead. dont buy this. unless your going to use it as a work/google machine.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Andrew S,
We sincerely apologize for the performance issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide and is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.
Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306007316-0025" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/in/support/FAQ/1038855/