Customer Ratings & Reviews
- Model:
- FA617NS-A16.R77600
- SKU:
- 6535499
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the performance and graphics of the TUF Gaming A16 laptop, frequently citing its excellent value for the price. Many also appreciate the build quality and lightweight design, while some note decent battery life. However, some customers reported issues with overheating, screen problems, and occasional fan noise.
This summary was generated by AI based on customer reviews.
Honestly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery dies too fast but pretty good, you also can’t change the color of the keyboard but ya know whatever
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shanesha H,
Our sincere apologies for the problems you have had with the notebook and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2307003678-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/
Frame / hinge quality issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer works great but us made very poorly. The screws of the frame started falling out within 6 months of buying the laptop (just with home use) and then very soon after the hinge / body has broken. Seems like a very common issue noted on this laptop in reviews. The plastic is very weakly made to hold up the size of the screen. Its a shame as the laptop is quite decent but not usable in less than 12-14 months of purchase. Repair is not worth it so now have to buy a new one so no sure its worth it. Probably skip ASUS from this point forward.
No, I would not recommend this to a friend- Cons mentioned:Screen
Screen problems
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came with a screen problem and i exchanged it for a new one the store, now with not even a month of use the screen does not even turn on on the new one, the computer is great. But my experience with it is a nightmare.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lucas G,
Our sincere apologies for the problems you have had with the notebook and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306007316-0041" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1014276/
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen glitched out at 13 months and a replacement is more than a new laptop. Piece of garbage
No, I would not recommend this to a friendDisappointing
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this laptop in February 2024, fully intending on using it for years. I'm a casual gamer so I don't need anything amazing. About four to five months in, I started to get blue screens. I've taken it to a few people who haven't been able to fix it. After a full reset, I'm exasperated. It's now January 2025 and I'm shopping for a new laptop. It could just be the particular one I got. Otherwise, it's a good laptop and I haven't had issues running games on it.
No, I would not recommend this to a friendGood laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Build quality is not good. But best buy did it best and no problem from their side.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sanskar Garodia,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We appreciate your feedback which our Product team will review.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2307003678-0038" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Horrible speakers but good gaming laptop.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent gaming laptop but the speakers are by far the worse speakers I’ve ever heard.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Our sincere apologies for the speaker problem you have had with the notebook and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2307003678-0028" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1015070/
Technical problems
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had the laptop for a month and the graphics card needs to be replaced.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Daniel2112,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services.
Please allow us to make your experience with ASUS a better one. We recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2307003678-0025" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ASUS let me down
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The specs on this computer are great but the system doesn't perform near what was expected and I've had major issues. One, the webcam quality looks like something out of 2001. It's horrible. I then purchased the same webcam that I use on my desktop and the quality wasn't much better. Mind you, the specs on my desktop are slightly below this laptop. The AMD smartaccess software freezes from time to time and I then have to go to the Task Manager to shut it down. There's one game I tried to play and after 15 minutes there was a memory buffer problem. I've never had that problem on my desktop. I installed a memory optimizer that clears the memory every 15 minutes which appears to have helped. Also, the whole system will freeze every so often. At the time of this review, I've used this system for approximately 8 days.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We appreciate your feedback which will be reviewed by our Product team.
We would like to make your experience with ASUS a better one. To troubleshoot the freezing issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306007316-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/in/support/FAQ/1038855/
All the games i try to play freeze
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has not ran anything ive wanted it to it freezes on all games ive downloaded ive factory reset it also and i just bought it today frome the store inperson i dont know why this is happening lmk if this is happening to others and help me please
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chriss,
We sincerely apologize for the performance issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.
Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs to investigate further the problem or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2308034344-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/in/support/FAQ/1038855/
- Cons mentioned:Screen
Nothing but issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but trouble with this Laptop, black screen when turning on. Have to keep restarting, flickering screen, mouse freezing. Returned the laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dsmitdey123,
It is really unfortunate to hear about the performance issues you have had with the notebook. Please accept our humble apologies for the inconvenience. This is not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that you have returned the unit, but we will forward your feedback to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2306007316-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Problems with bios
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ive had problems with start up. It will randomly fail to start and i hate that.
No, I would not recommend this to a friendGaming laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad laptop, but the personalization options just weren’t what I was looking for.
I would recommend this to a friend- Cons mentioned:Heat
No bueno
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overheats easy with out a gaming pad I bought this opened box so could of had a different problem def an looking forward to returning this the HD graphics dnt work as they should I think the software is just outdated
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rodolfo,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We appreciate your feedback which will be reviewed by our Product team.
Although you no longer have the unit, we do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306007316-0033" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working good so far! My son is using it for school!!
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Telisha S,
We are happy to hear that you are pleased with the laptop. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. It is our hope that the device continues to operate normally and that you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2307003678-0040" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Screen
Defective Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is great if it works, mine had a screem fsilure in less than 1 month and best buy is making me deal with Asus instead of them. Id suggest a different laptop and a different store brand.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the display issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We appreciate your feedback which our Product team will review.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306007316-0039" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Don't buy this piece of garbage
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage. This laptop constantly crashes, it doesn't matter what you're doing. Do a search on the Internet for this problem and you'll see many others with the same thing. Some found downgrading the BIOS works. I did not find that. So basically Best Buy sold me a defective laptop. I'll never buy another ASUS again and Best Buy definitely lost me as a customer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Richard R,
Our sincere apologies for the performance problems you have had with the notebook and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.
Please allow us to make your experience with ASUS a better one. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, if you are still within the window, please contact the store where you made the purchase for an exchange.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306007316-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1038855/
I don't recommend it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the cost... i expect alot more from this computer and company
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Moee,
We're sorry to hear about your disappointment with the device. This is not the kind of experience we want our customers to have with any ASUS product. We understand how frustrating it must be to experience a product not performing as expected and we would like to make it right. We take our customers' satisfaction seriously and we want to make sure you're happy with our products and our services. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number " N2307003678-0004" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
My gaming laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed. Slow to wake, freezes. Heavy and clumsy
No, I would not recommend this to a friendDead in under an hour.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It died with less than an hour of use. I installed steam discord and a few games went to launch cyberpunk and it turned off like the power was cut completely. Will not turn on won't show any signs of life. I literally got it yesterday so I could play games while traveling for work and didnt even get to boot up. My review might be invalidated if I get a functional replacement but this has been an awful experience so far
No, I would not recommend this to a friend