Customer Ratings & Reviews
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- Model:
- FX608JMR-F16.I75060
- SKU:
- 12032489
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.8 out of 5 stars
to a friend
works well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice laptop. Screen clarity is very good. Does pick up wifi at distance at a slower rate than my previous laptop.
I would recommend this to a friendDAILY USE ONLY SO FAR
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not overly impressed, but not underwhelmed. Works fine for day to day use. Have not tapped in to full potential yet.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear HeatherK,
Thank you for sharing your experience with the ASUS FX608JMR Gaming Laptop. We are glad to hear that the system has been working fine for your day‑to‑day use, though we understand it has not fully met your expectations yet. We sincerely apologize for any inconvenience this may have caused. We appreciate your feedback and will ensure it is passed along to our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2507013950-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great option for everyday, or gaming.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Computer! Perfect size, great keyboard. Amazing speed.
I would recommend this to a friendReview
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.G g g great nice battery nice screen gpu holds up well
I would recommend this to a friend
Decent, not the best
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent laptop, mediocre battery life. Would recommend the ROG repherus.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KarnvirS,
Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2507013950-0008) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Great Laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a fantastic laptop if you are on a budget. Great feel and good ability to upgrade components.
I would recommend this to a friendgood unit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is a great entry level gaming unit offering good speed and display
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear JB001,
Thank you for your positive feedback on the ASUS TUF Gaming FX608JMR Laptop. At ASUS, we prioritize quality control and thorough product testing to uphold high standards of performance and reliability. We’re glad the device is meeting your expectations and hope it continues to deliver a smooth and enjoyable experience.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2507013950-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Decent value for money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. Large screen. Needed to update NVidia driver for it to run games properly.
I would recommend this to a friendDecent if plugged in
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works nicely just loud fan and terrible battery life
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Steven,
Thank you for sharing your experience with the ASUS FX608JMR Gaming Laptop. We’re glad to hear it’s performing well for you, and we sincerely apologize for the inconvenience caused by the loud fan noise and short battery life.
To help improve your experience, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2507013950-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/support/faq/1015064/
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/
It depends on the person who’s using it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s adequate for some people. I thought the 5060 was extremely disappointing, and underwhelming. 8 GB of vram is not even close to enough in 2025 and going forward.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jdoge,
Thank you for providing your feedback on the ASUS FX608JMR Gaming Laptop. We recognize that performance requirements continue to evolve, and we understand your concerns regarding VRAM capacity. Your input is important and will be communicated to our product development team to support future enhancements.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2507013950-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Brand new, screen issues.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend. Doesn't matter how nice the sale is, don't buy it. I've had this for less than a month and the laptop screen will randomly go completely black, the keyboard LED shuts off, and I am disconnected from Wi-Fi. It happens for about three seconds, then things go back to normal. It's extremely frustrating, and with how much this cost and considering it's barely a month old, this shouldn't be having issues. Of course, the second the return window lapsed I started having issues, so I don't know what to do from here.
No, I would not recommend this to a friendHorrible experience!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Despite the name, Best Buy has put me through an unbelievable amount of frustration. I requested an exchange for a damaged item I received. First, I was told the item wasn’t available. Then a phone agent instructed me to drive 15 miles to a store that supposedly had it in stock—only to be told once I arrived that they couldn’t process the exchange because the price had changed since Black Friday. From that point on, the online agents and in-store staff just kept passing me back and forth. No one took responsibility, no one actually helped, and all they managed to do was waste my time. Best Buy? More like Worst Buy. What a joke
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jave,
Thank you for sharing your experience regarding the ASUS FX608JMR Gaming Laptop. We’re sorry to hear that you received a damaged item and that your attempts to process an exchange through Best Buy have resulted in frustration. We apologize for the inconvenience this has caused. As the purchase was made through Best Buy, we recommend contacting their support team directly at 1-888-237-8289 and requesting to have your case escalated for further investigation.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2507022231-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its good but eaasnt what i expecteddddddddddddddddd
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TemuulenT,
Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2507013950-0012) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Screen malfunction
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen has been acting up literally five days after Best Buy’s terrible 15 day return window. They make you buy a subscription to get a longer window. Their greed sickens me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mina,
We regret to learn that you are experiencing display issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2507022231-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ- Troubleshooting - Main (Internal) Display problem https://www.asus.com/support/faq/1015072/
Interior Design
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good for my daughter. School just started so we will see how it goes
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear SusanS,
Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2507013950-0009) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
good start
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good team. Good customer service. There's still time to give a better rating.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear YoanderD,
Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2507013950-0006) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Dont do it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you buy this Computer from Best Buy it voids the manufacturer warranty. Dont do it! I would not reccomend this cheaply made computer with horrible customer service.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GamerBob,
We’re very sorry to hear about your experience with the ASUS FX608JMR gaming laptop and the concerns you've raised regarding warranty coverage and product quality. At ASUS, we take customer feedback seriously and are committed to resolving any issues you may be facing.
To help us investigate this matter further and provide the appropriate support, we kindly ask that you email us at customerloyalty@asus.com and include the case number "N2511004389-0001" as a reference.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus Average Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is not very good, Alienware has better product. But it's okey
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Suigetsu,
Thank you for sharing your feedback on the ASUS FX608JMR Gaming Laptop. We’re sorry to hear it didn’t fully meet your expectations, and we genuinely appreciate you taking the time to let us know. Your input is valuable and will be passed along to our team to help improve future designs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2507013950-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is a good computer but is so big and also heat so much
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear PaolaV,
We regret to learn that you are experiencing overheating issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2507013950-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ:Troubleshooting - Overheating and Fan issues https://www.asus.com/support/faq/1015064/
I feel deceived by bestbuy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop but never get it. They left outside of the door and left . I contact with customet service and they said wait for 2 days for investigstion. Than they sent me mail and said i will have a refund. After mail i bought another laptop. I waited 15 days and told them i didnt have refund. They said they decided not to give me refund. I told them why you sent me mail that said i will get refund. No answer. I feel deceived. I never shop with bestbuy again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Emre K,
Thank you for sharing your experience with the ASUS FX608JMR Gaming Laptop. We're sorry to hear that the device was not delivered and that you faced challenges with the refund process.
As ASUS does not oversee third-party retail transactions or deliveries, we recommend reaching out to Best Buy support again at 1-888-237-8289 to request further investigation and escalation. Your feedback is valued and will be passed along to the appropriate teams.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2507022231-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support