Customer Ratings & Reviews

I recently purchased an ASUS computer at Best Buy, and the whole experience was outstanding. The device itself is excellent—fast, reliable, and perfectly suited to my needs. What made the purchase even better was the service: the staff’s attention was absolutely exceptional. They were professional, knowledgeable, and genuinely committed to making sure I had the best experience possible. Highly recommend both the product and Best Buy’s customer service.

Honestly with this laptop I feel like it’s better than others I’ve purchased because it’s faster software, it doesn’t lag and the battery last longest. I know if someone purchased they won’t be disappointed and Best Buy offered warranty which is the best part for future purchase especially in different countries like Mexico .

Well packaged, delivered on time. I bought it a few months ago and haven't had any problems so far. The charger is very good and the F16 hasn't had any difficulty running any of the applications.

This is my very first gaming laptop and I’m super proud to say that I absolutely love it! The graphics are crisp and everything runs smoothly. It looks super sleek. I love the gray and black color combo. The backlit keyboard adds such a fun pop of color to any gaming experience. I would 100% recommend this to any gamer looking for a first time gaming laptop!

I’ve been using the laptop for a couple of weeks now, and aside from some random issues with the video card, it is excellent. Downloaded new video drivers and it seems to have fixed the problem. This is marketed as a gaming laptop, but the system resources as also adequate to run assistive technology like my voice recognition software.

It was my first laptop and it was recommended by my friend and when I saw the deal to save 500$ I was confident about this purchase. Top notch laptop.

I love this laptop it runs every game great, sometimes i’ll run into issues with grams skipping but most of the time i can figure it out, the storage is great, the battery life is pretty decent and the build feels very sturdy

The laptop works great, arrived early and as described. Looking forward to using it more.

So good and can play everygame and cooler system is the best

This is my second Asus laptop and I have been impressed with both. I worked with a knowledgeable Best Buy associate at my local store. She was great and helped me make an informed choice for a well built lap top that can handle 4K video editing and other tasks. Very happy with the whole experience.

The product is high quality and meets the requirements, but the service is terrible! After purchasing an iPad (paid for immediately), I received a credit card in the mail that I didn't know about and had to pay $60 a year for. I went to the store to find out why they had issued it to me, and they said there was nothing they could do and that I should contact the bank. They offered me a 20% discount on a laptop if I used this card and paid off the debt immediately. After purchasing a laptop for $1,200, I received $50. When I called the hotline, they said that the 20% was not from the dollar amount, but from points, and that it amounted to $50. I am very upset!!!

Been using this for a few months and performance is impressive. Display is sharp with vibrant colors and it handles gaming smoothly. The cooling system works well keeping everything running stable. You can hear them working, but that's exactly what you want when pushing performance. The laptop maintains solid temps even under heavy load. For the price point, this delivers exceptional value. Build quality feels premium and the specs punch well above the cost. Gaming experience has been flawless so far. Too early to find any real complaints as everything's been running great. Highly recommend if you are looking for a capable gaming laptop.

I upgraded from a Acer Nitro 5 to this gaming laptop. I’m using it for Sims 4 and amateur writing. I use a lot of custom content and mods with Sims 4 plus use various creator tools and this has held up beautifully so far. It’s fast and graphics are awesome. Battery life is really impressive, although I typically always have it plugged in so I can’t comment too much on that as of now. Overall, very happy with this purchase.

Performs great for everything I need! Some of the newer titles run on higher settings with no issies.

I have a Dell Inspiron 7559 that is an older gaming laptop with a 960 in it, so it's old. I was looking for something that was as durable and really struggling until I discovered this one. It feels very nice and the spec's are just right, I got it on sale which brought it closer inline with the price of the MSI Thinbooks, but this thing blows that out of the water in terms of how premium it feels. The SSD is a generic cheaper one, but it has two nvme slots so it'll be an easy upgrade for later and that's all I can say. I wish it had a 2.5" bay so I could put a high durability sata ssd in it, but that's just not something that exists anymore (like sd card readers and disc drives) so I can say if you need a laptop and this is on your shortlist pick it up.

Excellent PC for video games and working from home.

I’ve been using the assus for a while now, and overall I’m really impressed with what it offers — especially for the price. First off, the display is amazing. The OLED screen makes everything look vibrant and sharp — movies, school slides, and even everyday stuff like browsing just look better than on most regular laptop screens.

So far this laptop is doing well. My kids enjoyed gaming.

I never thought in all my life I would own a laptop because of the issues I’ve heard of them but I’ve had my sites set on this computer for a while now and I do not regret buying one, packs a punch for the value and the build quality is perfect.

Exceed all expectations that I had and I couldn’t recommend it more!!