Customer Ratings & Reviews
- Model:
- TUF-RTX5070TI-O16G-GAMING
- SKU:
- 11914305
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as intended, no missing ROP or any other issues.
I would recommend this to a friendNon-functional piece of garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing waited about 3 weeks before it began giving me a black screen, with the fans rocketing to 100%. There is absolutely no indicator as to why this happens. I can go days playing a graphic-intensive game with no issues, and then it'll happen when I'm reading my email. I have attempted every single fix suggested on the internet to no avail. Now this seems to be happening multiple times a day. I've tried disabling fastboot, reverting drivers, updating drivers, keeping fans at > 50% at all times, updating BIOS, updating motherboard drivers. Nothing works. I had to buy a new PSU to even install this, and the new PSU doesn't have cables for my older GPU... so I am pretty much screwed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michael B,
We sincerely apologize for the display issue you're experiencing with the ASUS TUF Gaming Graphics Card, and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2504032076-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Graphics card] Troubleshooting for no display or abnormality on the monitor - https://www.asus.com/us/support/faq/1016113/
Some how erased my boot drive
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was straightforward, hooked up. Updated drivers. Immediately noticed rgb screen flickering. Rolled back drivers and reinstalled. Seemed to go away. Next day whole screen looked like rgb vomit. Shut off my PC. Went to turn back on. DRAM wouldnt allow pc to post. Switched the slots, dram issue went away. Then it wouldnt boot. Checked in bios, my boot order was erased, and no boot drive detected. Put in my old gpu, my boot drive magically reappeared, but now it says windows is encountering errors, keeps blue screening. And won’t let me wipe, or repair. This has been one massive headache. Still no computer. Ugh
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dajoh0,
We sincerely apologize for the issues you're experiencing with the ASUS TUF-RTX5070TI-O16G-GAMING Graphics Card and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products, and it's not the norm. We would like to make your experience with us a better one.
Please email us at customerloyalty@asus.com and include the case number "N2504032076-0001" as a reference so that we can investigate this issue further. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t as good as I thought but at least the thing works fine
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ismail A,
We are pleased to hear that you are satisfied with the ASUS TUF-RTX5070TI-O16G-GAMING Graphics Card. It is our hope that the device continues to operate normally and that you enjoy using it. Your feedback is greatly appreciated and will be passed to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2504032368-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
110 Days, 2 RMAs, ASUS Hasn’t Fixed or Replaced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this ASUS graphics card on May 8, and as of today August 26—110 days later—I still do not have a working card. From day one the card was defective. ASUS attempted to repair it under RMA USKVT71109, claimed it passed testing, but when I received it back it failed instantly on every benchmark and every game. They then agreed to replace it under RMA USKVT80341 (Case #N2507023547) on August 7, but weeks later (as of today August 26th) I still have no replacement, no tracking number, and no timeline. Every call to support ends with the same response: they don’t know what is happening. The full experience has been unacceptable. I built a brand-new PC around this $1,000 card, only to have it crash immediately on every 3DMark test (Time Spy, Port Royal, Fire Strike, Steel Nomad) and in every game. ASUS confirmed the problem, yet returned the card unrepaired. Now, after promising a replacement, they’ve gone silent. The Best Buy return window is only 14 days; by the time my system was complete on day 17 I discovered the card was defective and was already outside the return period. From May 8 to August 26, I have been stuck with a brand-new gaming PC that cannot run a single game because ASUS sold me a card that never worked and has not honored their warranty.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GregA,
We are so incredibly sorry to hear about the unacceptable experience you've had with your ASUS graphics card and the warranty process. We understand how frustrating it is to have a brand-new PC build rendered useless for months due to a defective component. This is absolutely not the level of service we aim to provide, and we are taking immediate steps to rectify it. Please reach out to me at your earliest convenience and I'll be sure to provide any answers and/or resolutions to your product issues as quickly as possible. You can reach me at customerloyalty@asus.com. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Not quiet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a nice and powerfuk video card, but the default profile makes the fans run loud.
I would recommend this to a friend5070 tI
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely an upgrade in every way except for stability.
I would recommend this to a friendShipped no box horrible experience damaged box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waited over 3 months to get this GPU in stock delivery said 8 days shipped I should have stopped there. The order came from California Best Buy and going to Florida I assumed the GPU would be well packaged in a box going that far in transit. Today I received the GPU from UPS the GPU was in brown shrink wrap with a UPS shipping label slapped on. The GPU was not in a box no packaging just thin cheap shrink wrap. I immediately went to my Pensacola Best Buy very upset. Talked to the on-duty manager and asked how could they possibly ship a 1000$ GPU cross country with literally no box he didn't have an answer just blah blah all nonsense. All four corners of the GPU box were dented, scratches all over the box with dents and to top it off one end had a puncture hole. If Best Buy had shipped the GPU in any size box I probably wouldn’t be leaving this review. I am very angry with how Best Buy shipped my expensive GPU without an apology from either the associate or manager Pensacola location. When I got home to buy a new GPU well guess what out of stock again! If I didn't have a Best Buy credit card I would never shop here again. Buyer beware when shopping I recommend picking up or shopping at one of their competitors instead.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jthomas,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of your recent customer service experience and the inconvenience this may have caused if you received the graphics card was poorly packaged. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Upgraded from 3060ti
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from a 3060ti and was a huge difference in gameplay for me. Everything runs smoother and looks better.
I would recommend this to a friend