Customer Ratings & Reviews
- Model:
- K6602ZEDB76
- SKU:
- 6520510
to a friend
NOT AN OLED DISPLAY
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly do not know who the blame- Bestbuy or asus for providing false description of this device. device states its an oled display- it's not , and even worse is the type of panel used in it. I have had many and many lcd laptops but the one on this one is just awful. other than that, the laptop design is really nice, the performance is there. too bad had to return for such an falsely advertised oled display.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mdc255,
We are sorry to hear about the incorrect description on the product page. Rest assured we will have this review passed on to our team. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support