Customer Ratings & Reviews
- Model:
- SDRW-08U9M-U/BLK
- SKU:
- 10117129
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Works great with my Chromebook
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.USB connection, very fast. It screams with my Chromebook
I would recommend this to a friendworks well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The drive works well on windows computer, but not as well on a newer mac. Not because of the drive, but because of the mac os.
I would recommend this to a friendEasy to hook up to my laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't realize when I bought my laptop that it didn't have CD capabilities. This was suggested by my sales tech and I appreciate it.
I would recommend this to a friendGood product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Comes with some software but does not include movie watching software. Tray is fine as long as you use it correctly.
I would recommend this to a friendA perfect DVD player
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A perfect complement to my new laptop. It works flawlessly! Sound is clear and has good volume.
I would recommend this to a friendGood drive, not the fastest
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used the drive a few times with home dvds. Works but at time would just pause in middle of movie, though having a very fast PC.
I would recommend this to a friendVery solid CD player
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful device to play CD's on newer laptops & computers without a CD port. Would definitely recommend to read DVD's!
I would recommend this to a friendASUS quality works great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ASUS has been my go too for a while. Quality products at a good price.
I would recommend this to a friendMusic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We own a ton of CDs !!!! And transferring them to our IMac was a breeze. Lots of storage !!!
I would recommend this to a friendDVD-Movie
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even though Asus ZenDrive is an added tool to view DVDs, etc. it is a very good attachment.
I would recommend this to a friendDrive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product. Met all my expectations. Highly recommend.
I would recommend this to a friendMisinformation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can only open DVD not CD/R or CD/RW. The disk that came with it won't open. Sending it back
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BestDeal,
I'm sorry to hear that your device isn't functioning and that the disk won't open. Please be assured that every ASUS product undergoes rigorous quality control, testing, and inspections—what you've experienced does not reflect our standard. I understand you've already returned the unit, and I'll be forwarding your feedback to our product team for review.
If you have any additional technical or general questions, please email us at customerloyalty@asus.com and reference your case number N2108023122-0005 so we can assist you promptly.
Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty US Support
Classroom DVDs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to play DVDs for my students at school on my Apple computer. Works well and plays DVD's.
I would recommend this to a friendNeeded a CD player external, filled a need
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fair basic drive. Didn’t impress but got the job done.
No, I would not recommend this to a friendRip dvds
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to rip data to laptop. Works as advertised.
I would recommend this to a friendExternal Drive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product that I didn't anticipate buying but I am glad that I did.
I would recommend this to a friendCode Issue?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup Sucked. It took several tries to finger out what was wrong. Mine came with the wrong country code or something. After 7 or 8 tries a message came up saying there was a problem with some code. It then asked if I wanted to change the code. I said yes. After the code was changed, the drive seemed to work fine.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are terribly sorry for the issue your experience and for any inconvenience this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We are very happy to know the issue was resolved.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
ASUS Zan Drive
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.supposedly an easy set up, but not as easy as was suggested. have not used it much, as the tax CD I tried was not cooperative at all. The CD was brand new!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear suhuppa
We definitely understand the impression this may have created and we hope this will not be a long term lasting impression as you have chosen ASUS as a trusted brand for excellence. Rest assured we will make a note of this review and have it passed on to our team for a review. We do value our customers and take negative customer service experience very seriously. We definitely understand and we value your feedback and concerns as this will aid in any improvements that need to be made.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2103084133-0006) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Excellent external drive
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well as an external drive. Highly recommend Asus brand
I would recommend this to a friendSeems Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Small and thin. Seems to work well. Needed it to download photos to a disc,
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Don2595,
We are pleased to hear that you are satisfied with the ASUS ZenDrive. It is our hope that the device continues to operate normally and that you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2103084133-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support