Customer Ratings & Reviews
- Model:
- SDRW-08U9M-U/BLK
- SKU:
- 10117129
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Important operation systems limitation.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with Android system. Work well with Windows.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are truly sorry you were not aware that the device does not support android and for the inconvenience, this has caused you. This model support windows XP-10 and Mac OS X 10.6 or higher. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. We are very happy to know that this model works well with windows.
We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
It worked for a day
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a day, it initiated copying, then quit and ejected the disk. I used the internal writer to copy the same project and had no problem. After 3 ruined discs, I am returning it. Disappointing and a waste of my time. Asus is usually pretty reliable so I may try re-purchasing. I will update this review if the replacement meets expectations.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. Please allow us to make your experience with ASUS a better one. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
More complicated than worth
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned. It did not work with my HP Spectre. Didn't work with the type c USB and requires two ports for type a USB. Exchanged for LG external drive which actually works, with one type a usb.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Countrytiger15,
We are terribly sorry that the device couldn't work with your HP Spectre and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team.
We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email at (Customer loyalty @ Asus .com) Please remove the spaces and please use this link as a reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Not For MacBook Pro
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Despite the information provided by the lackluster support at ASUS, and the packaging, this drive just would not work with a 16” MacBook Pro 2019. It could open and close....but not read any disc.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that it is unable to work on your MacBook, this must be frustrating. It is indeed compatible with Mac OS® X 10.6 and above. Please ensure that you are on the latest version and try to use a different port. For further troubleshooting, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy Order was not there for pick up No one knew when it would be in Then got an email it was canceled and sent back for not picking it up Paid with gift card and have no idea how to get my money back Will not be returning for any other purchases
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear James,
We are truly sorry for the experience you've had with Best Buy and for the inconvenience, this has caused. We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
DVD player
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product didn’t work with my PC my guess is my PC was not compatible
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DaleB,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't work with your PC.
Yes, it may be a compatibility issue. However, if you are running Windows, please try to resolve this by updating Windows and the chipset driver for the PC. Also, ensure a DVD application or software was installed in order to use the optical disc or DVD drive properly.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Reads but didn't write for me.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could not burn consistently with this. It would error out on my Windows 10 machine for burning but read discs just fine.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you could not burn consistently, this must be frustrating. Have you tried to use a different USB port? Please attempt to re-install the burning software as well. For further troubleshooting, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
ASUS not compatible with ASUS laptop.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. It was not compatible with my ASUS Laptop. Unable to preview DVD, before burning.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the optical disk drive. If possible, please provide us with a short video of this issue at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
SMALL AND TERRIBLE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IT OPENED AND CLOSED OTHER THAN THAT..HORRIBLE..RARELY LEAVE A NEGATIVE REVIEW...DIDN'T WORK..DOOR FROZE FELL APART....LIKIE THE NEXT ONE BETTER FROM BESTBUY AN LG
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Mickey,
Do understand your disappointment and the inconvenience this may have caused you.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is a random problem.
If you further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not compatible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work with a mac laptop. It didn't even have enough power to spin a CD. Ended up returning it and buying a cheaper one that works.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rosie,
We are truly sorry the device did not work with your Mac laptop and for the inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team.
We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Ehhhh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work when first pulled out of the box, had to return it.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate your feedback on this model. We're sorry to hear to hear that the unit did not work and that you had to return it. Rest assured we will have this information passed on to our team for a review. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
not good for mac
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did not work well with mac. no driver support for mac
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that it did not work your macOS. This is not the type of experience we want any of our customers to have. Have you tried to use a different cable/USB port? For further troubleshooting, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Lousy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work Could not load Would not recommend
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
We are sorry that your experience with the product didn’t quite match your expectations. We would love to investigate this matter, so that we can put your mind at ease. Feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
AsusDrive rules!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I need it for basic tasks, like watching a DVD movie or just adding old programs (CDs) to my computer. The Asus ZenDrive works as it should be. I tried to install the Asus ZenDrive software but my device doesn't accept it. I have no idea if I'm losing something because I can't install it, but so far, I bought it for the simple tasks I mentioned above and works great. I'm very happy with this purchase. Actually this is the second AsusDrive I buy from Best Buy. The another one is used very often as well. Buying online and in person at the store have been both very good experiences. I recommend the AsusDrive device and Best Buy store.
I would recommend this to a friendExternal drive review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with speed and connectivity. Unit is compact and quiet
I would recommend this to a friendGreat little burner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plays and burns CD's and DVD's with equal aplomb. Great for my needs to burn an occasional CD or DVD from my files. It's also much quieter than the unit I replaced. It was plug and play with my laptop. At $32.99, it was well worth the investment. It got great reviews and I agree with them.
I would recommend this to a friendCD drive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well made drive. Quiet works excellent. Easy hook up.
I would recommend this to a friendIt's perfect!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a different one but exchanged it for this one. I'm on Windows 11 and it works great. No special software required. Totally approve,it works with my ancient stuff. Buy it.
I would recommend this to a friendWorks!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works woth Windows 11! This device works on an extended link, is a welcome addition to the configuration.
I would recommend this to a friendGet's the job done
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does what I needed - replaced an older USB drive that no longer ripped music CD's accurately. Reasonably priced. I haven't tested anything more than basic CD ripping but pleased with the unit.
I would recommend this to a friend
