Customer Ratings & Reviews
- Model:
- SDRW-08U9M-U/BLK
- SKU:
- 10117129
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Not bad at all
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it so far. Extra bonus is the software that comes with it.
I would recommend this to a friendSeems to work fine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For whatever reason, it 'skips'. I try to play CDs and DVDS and there is a lot of skipping. But, it could be MY COMPUTER's fault and not the fault of the CD player so not sure if I can be fair with my review
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Olderbuyer,
We do understand the inconvenience this may have caused you if you are experiencing skip while doing an audio/video playback using the optical disc drive.
To resolve the issue, please verify if the media or disc is dirt-free and scratch-free and the computer meets the system requirements of the disc drive. If it does, please ensure the OS and the chipset driver are up to date.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
It is a good unit but it did not work right!.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work right the way I thought it work on my computer. I wanted a writer to write on CDs.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rick,
Thank you for sharing your experience with the ZenDrive, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one. We recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2103084133-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Disappointed CD/DVD drive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not support my laptop. The attempt to try what I could did not work. On the same day my boyfriend bought a new laptop and a DVD drive but different brand name and his was the same result.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RubieGonzales,
Thank you for your comment.
We do understand your disappointment with this optical disc driver and the inconvenience this may have caused if it is not working. This disc drive is compatible with Windows and Mac OS. To work properly, ensure you are using a compatible and working USB cable, and the USB port on your laptop is working properly. Additionally, ensure Windows, the chipset and USB drivers for your laptop are up to date.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Only lasted 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this on Feb 18th and I was worried about this unit because it seemed so lightweight, but is was working well. Now it will no longer burn a double layer DVD. It worked on a Friday and then I went to burn another DVD the next day and it won't work. It did burn a single layer DVD, but no double layer ones. Since I mostly work with double layer DVDs this unit has become useless to me. If it had only lasted a year, I would have felt that I got my moneys worth, but just 2 months is not acceptable. I still need a burner, but I'm going to try another brand.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the honest feedback, I'm truly sorry to hear that it no longer burn double layer DVD. This is absolutely not the kind of experience we want any of our customers to have. Have you tried to re-install the burner software? Have you tried to use it another unit? You can further explain to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Ease of use
cd drive
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great easy the use no problems ..... also very compact
I would recommend this to a friend Didn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work with my new Mac Air, although it said it would. Got a refund. My previous purchase of a disc drive did not get refunded, however. It was past 15 days. Bought the Mac air and first disc drive at Best Buy. Maybe I will go directly to the Apple store next time. Finally got a disc drive that worked by going directly to the Apple Store. Third time was the charm. In all fairness, this product may have worked just fine on a different computer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We do understand your disappointment and the inconvenience this may have caused if the DVD drive didn't work with your Mac Air.
In order for the optical disc drive to work properly, the laptop should meet the system requirements of the device.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
NOT GOOD FOR MUSIC DOWNLOADING
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DID NOT WORK THE WAY I THOUGHT IT WOULD IN DOWNLOADING TO MUSIC LIBRARY. OTHERS MAY BE ABLE TO USE.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that it is not good for music downloading. Are you getting an error code while burning? Are you burning with the Windows Media Player? You can explain to us at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works. It has more connections than I needed and not great instructions.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Wise,
Thank you so much for the feedback, have you download the manual from our website? If not, please refer to the link below. For any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Link: https://www.asus.com/us/motherboards-components/optical-drives/external-dvd-drive/zendrive-u9m-sdrw-08u9m-u/HelpDesk_Manual/
- Pros mentioned:Overall performance
A
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid $39.00 for geek squad help so I could watch a movie. It worked fine till I wanted to use it at home
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AdeleM,
We do understand your disappointment and the inconvenience this may have caused.
If you are experiencing issue using the optical disc drive, please verify if the PC meets the system requirements of the drive. If it does, please verify if OS, chipset driver and DVD application are up to date. Also, check if the USB cable and port are working properly. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Disc Drive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were unable to find a way to connect this to my computer and get it to work. Unfortunately, we were unable to use it.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the optical drive. Is it not detecting via the USB port? Have you tried to use it on multiply notebooks/desktop? Please ensure that your drivers are up-to-date. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
External USB 2.0 DVD±RW/CD-RW Drive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ASUS - ZenDrive 8x Max. DVD Write Speed External USB 2.0 DVD±RW/CD-RW Drive - Black is the average quality
I would recommend this to a friendn/a
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very difficult to find and use the button that opens the tray to insert a DVD.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear None,
I'm sorry to hear that are having difficulties opening the tray. This is not the kind of experience we want our customers to have. You can also try to eject it through the software. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
REVIEW
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed the store to show me how to use it. I thought I had it down but when I attempted to get it up and running, I kept getting the "expand" message instead of the "play" message. Why can't it be easier? Not everybody is tech. savvy but everyone wants to use a DVD player.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BestBuyCustomer,
We certainly understand the inconvenience this may have caused.
To successfully play DVDs, please got to the Help file on the Operating System you are running. If running a Windows OS, please go to: https://support.microsoft.com/en-us/windows/play-a-cd-or-dvd-in-windows-media-player-f562296c-32fd-cfe7-5496-8b00cb4ecea5#:~:text=To%20play%20a%20CD%20or,name%20in%20the%20navigation%20pane. for tutorials.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
NOT TAB READY!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product but does not work with tablet. Would need tp load LINEX to work. Returned instead....
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, I'm sorry to hear that it doesn't work with your tablet. I will be letting the related department know about this concern for continuous improvements to the product line. If you have any concerns about purchasing another, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Compatibility
Important operation systems limitation.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with Android system. Work well with Windows.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are truly sorry you were not aware that the device does not support android and for the inconvenience, this has caused you. This model support windows XP-10 and Mac OS X 10.6 or higher. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. We are very happy to know that this model works well with windows.
We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
It worked for a day
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a day, it initiated copying, then quit and ejected the disk. I used the internal writer to copy the same project and had no problem. After 3 ruined discs, I am returning it. Disappointing and a waste of my time. Asus is usually pretty reliable so I may try re-purchasing. I will update this review if the replacement meets expectations.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. Please allow us to make your experience with ASUS a better one. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
More complicated than worth
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned. It did not work with my HP Spectre. Didn't work with the type c USB and requires two ports for type a USB. Exchanged for LG external drive which actually works, with one type a usb.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Countrytiger15,
We are terribly sorry that the device couldn't work with your HP Spectre and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team.
We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email at (Customer loyalty @ Asus .com) Please remove the spaces and please use this link as a reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Not For MacBook Pro
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Despite the information provided by the lackluster support at ASUS, and the packaging, this drive just would not work with a 16” MacBook Pro 2019. It could open and close....but not read any disc.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that it is unable to work on your MacBook, this must be frustrating. It is indeed compatible with Mac OS® X 10.6 and above. Please ensure that you are on the latest version and try to use a different port. For further troubleshooting, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy Order was not there for pick up No one knew when it would be in Then got an email it was canceled and sent back for not picking it up Paid with gift card and have no idea how to get my money back Will not be returning for any other purchases
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear James,
We are truly sorry for the experience you've had with Best Buy and for the inconvenience, this has caused. We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support