Customer Ratings & Reviews
- Model:
- SDRW-08U9M-U/BLK
- SKU:
- 10117129
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
DVD player
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product didn’t work with my PC my guess is my PC was not compatible
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DaleB,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't work with your PC.
Yes, it may be a compatibility issue. However, if you are running Windows, please try to resolve this by updating Windows and the chipset driver for the PC. Also, ensure a DVD application or software was installed in order to use the optical disc or DVD drive properly.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Reads but didn't write for me.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could not burn consistently with this. It would error out on my Windows 10 machine for burning but read discs just fine.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you could not burn consistently, this must be frustrating. Have you tried to use a different USB port? Please attempt to re-install the burning software as well. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
ASUS not compatible with ASUS laptop.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. It was not compatible with my ASUS Laptop. Unable to preview DVD, before burning.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the optical disk drive. If possible, please provide us with a short video of this issue at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
SMALL AND TERRIBLE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IT OPENED AND CLOSED OTHER THAN THAT..HORRIBLE..RARELY LEAVE A NEGATIVE REVIEW...DIDN'T WORK..DOOR FROZE FELL APART....LIKIE THE NEXT ONE BETTER FROM BESTBUY AN LG
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Mickey,
Do understand your disappointment and the inconvenience this may have caused you.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is a random problem.
If you further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not compatible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work with a mac laptop. It didn't even have enough power to spin a CD. Ended up returning it and buying a cheaper one that works.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rosie,
We are truly sorry the device did not work with your Mac laptop and for the inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team.
We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Ehhhh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work when first pulled out of the box, had to return it.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate your feedback on this model. We're sorry to hear to hear that the unit did not work and that you had to return it. Rest assured we will have this information passed on to our team for a review. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
not good for mac
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did not work well with mac. no driver support for mac
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that it did not work your macOS. This is not the type of experience we want any of our customers to have. Have you tried to use a different cable/USB port? For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Lousy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work Could not load Would not recommend
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
We are sorry that your experience with the product didn’t quite match your expectations. We would love to investigate this matter, so that we can put your mind at ease. Feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Usb
AsusDrive rules!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I need it for basic tasks, like watching a DVD movie or just adding old programs (CDs) to my computer. The Asus ZenDrive works as it should be. I tried to install the Asus ZenDrive software but my device doesn't accept it. I have no idea if I'm losing something because I can't install it, but so far, I bought it for the simple tasks I mentioned above and works great. I'm very happy with this purchase. Actually this is the second AsusDrive I buy from Best Buy. The another one is used very often as well. Buying online and in person at the store have been both very good experiences. I recommend the AsusDrive device and Best Buy store.
I would recommend this to a friend - Pros mentioned:Speed
External drive review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with speed and connectivity. Unit is compact and quiet
I would recommend this to a friend Great little burner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plays and burns CD's and DVD's with equal aplomb. Great for my needs to burn an occasional CD or DVD from my files. It's also much quieter than the unit I replaced. It was plug and play with my laptop. At $32.99, it was well worth the investment. It got great reviews and I agree with them.
I would recommend this to a friend- Pros mentioned:Ease of use
CD drive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well made drive. Quiet works excellent. Easy hook up.
I would recommend this to a friend - Pros mentioned:Compatibility
It's perfect!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a different one but exchanged it for this one. I'm on Windows 11 and it works great. No special software required. Totally approve,it works with my ancient stuff. Buy it.
I would recommend this to a friend - Pros mentioned:Usb
Get's the job done
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does what I needed - replaced an older USB drive that no longer ripped music CD's accurately. Reasonably priced. I haven't tested anything more than basic CD ripping but pleased with the unit.
I would recommend this to a friend - Pros mentioned:Usb
Works!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works woth Windows 11! This device works on an extended link, is a welcome addition to the configuration.
I would recommend this to a friend - Pros mentioned:Speed
Asus external CD/R/RW & DVD/R/RW drive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, this Asus external CD/R/RW & DVD/R/RW works well & quickly. My husband & I have only used it a couple of times tho.
I would recommend this to a friend Deal.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bargain price and works like it should. Just what I needed.
I would recommend this to a friend- Pros mentioned:Overall performance
Excellent DVD drive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This drive works great no issues.it works on windows and Mac
I would recommend this to a friend - Pros mentioned:Overall performance
ASUS - Zen Drive 8x Max Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine, this is old tech and should work fine. Got some extraneous SW with it, that I assume is standard marketing revenue for ASUS. Some of it puzzling.
I would recommend this to a friend DVD drive does its job
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works OK, but annoying getting the tray to close - wants to hang up on the lower edge.
I would recommend this to a friend