Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 2240 reviews
(2,240 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 1 out of 5 stars
Has not installed yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The camera has not installed yet. It’s been a month and i have to wait another month for installing!!! I was supposed to have it being installed next week but they had to cancel because the installer quit!
No, I would not recommend this to a friendRated 1 out of 5 stars
Car stereo installation is a thing of the past.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t install it. The online sales guy told me this might happen, so I brought it up at the store and tried to correct it. They said I was all set. I wasn’t.
No, I would not recommend this to a friendRated 1 out of 5 stars
No help getting camera installed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used Geek Squad many times before and always had really great service. Unfortunately, the service at the Leesburg store has been terrible. I am still trying to get the correct backup camera installed for my GPS after a month, and am getting virtually no help from the Geek Squad. What is going on?
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We apologize that you're having a tough time getting that install completed. We never want someone to have to wait like that. Please reach out tot he leadership at your local Best Buy. They are best positioned to help you get that scheduled and completed.
Rated 1 out of 5 stars
Didn't wire correctly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't wire correctly. When I press the camera button on my deck nothing shows up from the backup camera. This is at the Pinole, CA. Didn't have this problem in San Jose, CA store. Rushed survive never double check if everything was working properly.
No, I would not recommend this to a friendRated 2 out of 5 stars
Very nice customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera installed too high up...not seeing the ground when backing up.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for reaching out about your Rear Backup Camera Installation. Seeing properly from an installed rear camera is certainly important! We would recommend reaching out to your local store Autotech and leadership team for further assistance in this matter. To that end, you can find information about your local store at www.bestbuy.com/storelocator.
Rated 1 out of 5 stars
Dont trust the car stereo dept at this location
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When my back up camera was installed, the tech wired it into my airbag wires. That means, every time i put my car in reverse, i ran the risk of my airbag deploying. I had this fixed by a repair shop and did not return to this best buy location.
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t last long.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The rear cameras worked great but the wire was run under my car for several feet and it didn’t take long for water to compromise my camera. I had to buy another camera and a different installer hooked it up correctly. I had no issues after the second installation.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Sloppy back up camera placement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent mounted my camera but did not position my license plate correctly. My license plate came off 2 days after the service and I had to get a new license plate and remount the camera myself
No, I would not recommend this to a friendRated 2 out of 5 stars
Nice. No back up alert noise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works good. Wish it had an alert when something was behind you
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad backup camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My back up camera was installed July 13 and stopped working July 20 I’m disappointed but I have a appointment to get it working again on Aug 17th
I would recommend this to a friendRated 1 out of 5 stars
VeryDisatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installation dept had no waiting area and the store was closed. I was forced to wait outside in 27 degree weather. I am recouperating from Chemotherapy and was left outside freezing while they installed a back up camera.
No, I would not recommend this to a friendRated 1 out of 5 stars
They destroyed my camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They destroyed my camera and drilled holes in my rubber seals to run wires where I told them not to. Shortcuts are more important than keeping my trunk waterproof. They didn't charge for the failed installation but now I'm stuck with a damaged camera and trunk.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your review with us. Certainly coming out of an installation with no success and further complications isn't our goal and we regret your having to cope with these circumstances. For further support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Weak Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So they installed this camera license plate and somehow jacked my Third brake light (long bulb) it has not worked in months. Ask me if I've tried to schedule appointments with Geek Squad to repair their errors. Very disappointed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Wasted my time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got the camera for my Birthday and couldn’t even get it installed cause they didn’t have the correct Mounting kit for the stereo so I wasted the day off and my gas Driveing from Callahan to west side of Jacksonville for nothing
No, I would not recommend this to a friendRated 1 out of 5 stars
could have been ALOT better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.POORLY scheduled. Was told by the Tech that it was suppose to be scheduled for and was a 2 hour install, Setting it up for only just an hour window. THEN, wanted to rush thru the install to get done by the time his next one showed up. Charging me FAR to much
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking a few moments to share your thoughts with us. Like you, we certainly don't want to feel like we got the short shrift when a service is being completed. We're hoping that despite our autotech's apparent hurry the installation was completed properly. Should you have a need though, you're welcome to call us for further support at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Camera angle
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The rear vision camera is pointed straight out. I cannot see the area immediately behind the rear bumper, only what's two or three feet away and beyond. The camera should have been angled downward, to the area where a small child or object could be seen.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .The cameras available for vehicles now are so impressive, and such a great safety feature to have. I'm sure you were looking forward to having a better view when driving, and if you are not satisfied with the installation, we certainly want to address the concern for you. We offer a lifetime workmanship guarantee on all installations, so please contact your local Best Buy, or use the link provided to schedule a follow-up appointment. Thanks for taking the time out of your day to share this with us. I am confident our Geek Squad Autotechs can get this resolved for you!
http://bby.me/excxg
Rated 1 out of 5 stars
Service install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First time using radio install gave me apt for Jan 6:@ 11 am scheduled my day for install waited 3 weeks for install then they change apt to jan13@545pm I returned my radio equipment I'm buying some where else .I talked to manager sun he responded so not my problem
No, I would not recommend this to a friendRated 1 out of 5 stars
Wasted time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a backup camera put on my truck and it stopped working in less than a month
No, I would not recommend this to a friendRated 1 out of 5 stars
Back Up Camera / Monitor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The monitor gets static picture and turns off and on with reverse view on the monitor while car is moving (traveling). Due to quarantine with COVID19 I could not return to the store to get it checked, repaired or replaced.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Tony. Thanks for sharing this with us. I apologize that you're running into issues with your backup camera. We'd be more than happy to look this over with you when our stores open back up fully. If you have any questions about when that might be, you can give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Car camera and phone systems hook up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor service when selling me my back up camera devices I was told that I needed to buy $600 more worth of items the last minute terrible service not knowledgeable. This was for my car
No, I would not recommend this to a friend