Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 2240 reviews
(2,240 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 1 out of 5 stars
Too expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Over $100 to run one wire, while they already had it apart to install a radio.
I would recommend this to a friendRated 1 out of 5 stars
Refused to do install was rude and disrespectful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After getting the run around and rescheduled 2 times one being a location change installer refused to do the job because of NY vehicle height mind you when making appointment i showed them the vehicle a month before
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Not Good at Automobile Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Improper auto install. Suffered damages to my vehicle. They then lied to their insurance company about doing the install. Had to provide evidence to support my claim They are very dishonest!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Rip off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waited 3 weeks for appointment and when went to drop off worker said he would need to remove everything and start over and wanted to charge a ridiculous price. Will not be returning
No, I would not recommend this to a friendRated 1 out of 5 stars
Dose not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Install looks like he rushed it and didn’t do it right in my camera is fuzzy and it cuts in and out sometimes it works sometimes it doesn’t I would never go to the Best Buy install on 99th Ave. and McDowell again
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi John, thank you for uploading your review to us. It's always frustrating when appointments do go as we expect. We're sorry for the inconvenience that this caused you. We hope you give us another opportunity to better serve you in the future. For further support, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Nevertheless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible job had to take my car to Nissan to be corrected because my light in the back or not on and the back up camera no longer work properly eventually I had to take it back just about a week
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad installation failed in every way
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Charged camera that is of poor quality Installation shoddy wires and gps antenna not hidden Able to buy same camera for 24$ instead of 79$ Will never recommend Best Buy Or use geek squad
No, I would not recommend this to a friendRated 1 out of 5 stars
Install charged when advertised free
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Charged me without saying it would cost money when purchased
No, I would not recommend this to a friendRated 1 out of 5 stars
Regrets
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't turn on all the time. Sometimes it does and most times not. I travel a lot for work and couldn't find anyone to contact.
No, I would not recommend this to a friendRated 1 out of 5 stars
Cannot speak with anybody in store on phone.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not able to talk to someone went to the said you shouldn't talk to somebody in the store horrible foreign phone service.
No, I would not recommend this to a friendRated 1 out of 5 stars
SERVICE NOT COMPLETED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My service was not completed. I still need to get this installed. I tried to change my service appointment but wasn't able to do it online.
No, I would not recommend this to a friendRated 1 out of 5 stars
I don't recommend federal way store
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working 2 days after install Also battery was not tightened after install and bolt to tighten fell out. Left me stranded on the freeway. Not going back to federal way for installation
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It’s always frustrating when tech doesn’t work the way we expect it to, and it sounds like you need to get your computer up and running right away. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778 or visit your local Autotech.
Rated 1 out of 5 stars
Backup camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first time I went and it was installed wrong I had to turn around and go back in for it to be installed right. The original installer told me that it couldn't be done. Frustrating
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your experiences with us. Congratulations on adding the feature of a back camera on your car. This isn’t the experience we want our customers to walk away with and we want to invite you to visit us online at http://bby.me/excxg to schedule your service.
Rated 1 out of 5 stars
The product you sold is no good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is no good the insulation person tried three did the same thing. He is checking with the manufacturer. The person did a good job installing my camera. Product is no good
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time to share this with us! Our goal is to provide you with the best install experience possible, and we understand that an important part of that is for the product to work as intended. While it saddens us to hear that you're having trouble with the product, we're glad that the installer is working with the manufacturer on your behalf to try and get this resolved. Please continue to work with the auto-tech who did the install for a solution.
Rated 1 out of 5 stars
Super sad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The install seemed great right up to the point that the whole car stereo system crashed and died.
No, I would not recommend this to a friendRated 1 out of 5 stars
wired it wrong, super annoying!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.wired it the wrong way so i have to manually turn it on instead of it going on automatically when i put it in reverse. very annoying.
No, I would not recommend this to a friendRated 1 out of 5 stars
Garbage product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was properly installed, but it is a fragile piece of junk that did not last thru one car wash
I would recommend this to a friendRated 1 out of 5 stars
Had to have my car rewired
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the tech wired my back up camera into my airbag wires!!!! I could have been seriously injured. I had to have my car rewired!!! Disgusting service never again
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad BEAT BUY!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Left out you couldn’t use car unless it was in park. Wasn’t installed right! Poor and misleading!!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot get this installed until the end of March...this is way too long to have to wait.
No, I would not recommend this to a friend