Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 2240 reviews
(2,240 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 1 out of 5 stars
Appointment was not in Best Buy’s system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The camera was not installed they didn’t have me on their schedule. Terrible waste of time.
No, I would not recommend this to a friendRated 1 out of 5 stars
Cancelled installation.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Appointment was cancelled twice. We drove nearly 100 miles before finding out that our installation was not going to be done.
No, I would not recommend this to a friendRated 1 out of 5 stars
not installed yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are stating my service installation is complete, this is false, My installation date is for Feb 28 2022
I would recommend this to a friendRated 1 out of 5 stars
audio screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I want to return the item I recently purchased it does not function from the way I expected it. it was a sony head unit.
No, I would not recommend this to a friendRated 1 out of 5 stars
Took two visits and a month to get installed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t stand the installers very condescending to my wife and I.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not enough employees
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to have the radio installed by a different instalation place as the installer caught covid and they had no one to replace him
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t Aline the camera properly. It was also blurry.
No, I would not recommend this to a friendRated 1 out of 5 stars
Total waste.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer at BestBuy was unable to install this because the rest of the job went south. Cost me about $300.00 altogether for nothing. Never again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation process
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not done correctly. I had to bring my car back several times.
No, I would not recommend this to a friendRated 1 out of 5 stars
Still waiting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This works fine but again I was upload to be called in for an update that wasn’t installed haven’t gotten a call yet.
No, I would not recommend this to a friendRated 1 out of 5 stars
POOR
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE BACKUP CAMERA WASN'T INSTALLED PROPERLY OR ADJUSTED. ONE STAR RATING IS 2 MUCH.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Install does not work Go somewhere else Two weeks old no function
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor installation. Maybe in hurry and took easy way out
No, I would not recommend this to a friendRated 1 out of 5 stars
lousy installing...was not installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.hard to give a good review when it was not installed & was told I had to stay outside in the cold
No, I would not recommend this to a friendRated 1 out of 5 stars
Back up camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My backup camera worked for one day. I need to now make an appointment to get it fixed.
I would recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not install due to radios odd wiring. They would not fix the wiring.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad installed it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Camera is completely blurred out. Did not even last 4 months
No, I would not recommend this to a friendRated 1 out of 5 stars
No install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was unable to has camera installed at Best Buy, due installer not familiar with a Porsche.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You cancelled repair backup camera at Everett and Danvers New appointment Everett . Heshy . ;
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Camera not installed properly...does not give a good angle of the parking depth.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.