Customer Ratings & Reviews

The installer's at the Summerlin store did a great job. Very courteous and patient with explaining the functions of my receiver and back-up camera. Will definitely recommend this location to relatives and friends.

Taylor provided great customer service upon arrival. The other gentleman working checked us out and provided e cells t service as well!

The installer was the best I’ve ever used and I have had a lot of stuff installed in my car. They had to fix wiring from previous installers from a different company. I highly recommend having anything installed at the Beaumont Ca Best Buy.

Due to Covid-19 I had to wait for conditions to be safe for some departments to open up, but when they did I got great service from Ray (S. Arlington TX) He knew exactly how to install my new backup camera. Clean install and helpful demonstration of the functions. This is one reason I keep my Best Buy Total Tech membership active each year. Thanks Ray.

The tech that installed was excellent! However, I was charged two different charges! When I called of course your employer refused to cancel the higher charge even though we were told it was definitely lesser amount! Will never have your store install anything nor will I ever recommend your store to friends or fellow employees at NASA!!

Excellent service and very helpful staff, highly recommended

They did a good job but when I picked it up I had a hyper flashing problem with my turn signal. I went back and was told it had nothing to do with the installation. This is mostly true. The LED lights on the back up camera required my flasher relay to need replaced. Just a heads up.....

The agent mounted everything and explained it's use

Definitely glad I used best buy's geek squad to install this backup cam on my wife's car. I would have not done as great a job as Patrick with ensuring the install looked OEM. Excellent work by Patrick ensured the wiring was concealed and the drilling was appropriately placed to look like a factory install. Now my wife can enjoy backing up safely with her new camera. Thanks Patrick!

Although it took a while to schedule a service due to Covid and the install team not being open again yet. When I did get called back to schedule an appointment the tech worked me in that day due to them being out the next two weeks and me going on vacation the next day. He was very kind, helpful and knowledgeable and I really appreciated that!

1) "Dash kit doesn't fit correctly prior to Install" found on the work order upon pickup. My suspicion is this was added after they did not use the proper screw holes when reinstalling the radio. I was in the store yet not notified. I found two plastic pins in the lower trim had been broken and I had to use different screw holes to get the trim to fit properly. 2) Upon delivery I immediately noticed that the rear view camera was providing a great view of the sky and not so much a view of the pavement. Calling this to the attention of the staff basically elicited a 'shoulder shrug' and no offer to check it out. I later used the Allen key (included in the box) to loosen the two set screws and tilt the camera downward.

The guy who installed the back up camera in my Jeep was great. He was at the BB at UTC in Sarasota! Great experience.

Needed a method to comply with new "hands-free" law. Best Buy was having a sale, so I felt it to my advantage to invest. Pioneer screen is large, bright, and terrific. User interface is not basic, but you can figure it out. Apple Car Play is quite useful. Also had SiriusXM receiver installed, along with steering wheel controls and back up camera. All done and had the car back in 48 hours.

Great job, very professional. Well worth not doing it myself.

The camera installation was perfectly done. Clear picture and no complaints.

Salesperson said it was a great camera, but it is a little dark and definition. Salesperson said I purchased everything I needed, but when I took for install, I had to purchase another wiring harness. I was not, and still not, pleased with Best Buy.

Great camera. I have a precarious driveway situation and could back off it if I’m not careful. In the past I had to rearrange both side mirrors to be sure I didn’t back up too far. Now I just look at the picture on my screen and feel confident. By the way, just putting the car in reverse turns on the camera. It’s just like my 19 year old car has been rejuvenated. I love it.

DECENT JOB. MAY RECOMMEND TO A FRIEND DEPENDING WHOS THE FRIEND

Great service. I would recommend that you schedule this installation along with a radio installation if you are adding a new radio.

Tech was great and installation was not too expensive. Definitely worth paying for them to do it rather than doing all of the wiring by yourself. Easy recommendation.