Customer Ratings & Reviews

Delivery was on the correct day, the product was very well packaged and protected. I loved it, the experience was very good.

Dad absolutely loves this gift , Would definitely buy a second one

The set up is definitely easy worth it easy to break. I’m giving it a three star because shipping it had a crack in the screen.

Love this printer, it's amazing that this machine knows when to change the colors!

Amazaing black friday deal for 3d multi-printing with the AMS

Great purchase. Only bad thing is you can’t keep them in stock so I’ve have to order the other 3 printers from the actual website. But the one I ordered from her was very fast shipping and I’ll be ordering more soon

This is my 3rd printer with 2000 hours on the first one so far since November. Minor issues here and there but that's expected. Software is incredible.

I am very happy with this purchase. I see my son working with his bambulab and I know that it was what he needed for his college work.

This is such a great 3d printer for beginners and pros! This is the second one I have bought and they work great right out of the box.

If you are mainly hobby printing and not trying to print in exotic materials this printer in a horse!!! Don't even think twice, buy it!!!

Awesome printer .. this is my third printer wanted something for small projects..

Best buy and Bambu customer service are the absolute WORST! I bought several Bambu 3D printers from Best buy and they have had nothing but problems. Best buy takes zero accountability after that 15 day return period is up and all Bambu support wants to do is mail parts for me to replace that don't fix the issues and refuse to take the units in for repair or replacement because I bought them from Best Buy instead of directly from them. One of the units is only 3 months old and hasn't worked for over a month while I go back and forth with Bambu support. I would never purchase anything like this again from Best Buy and you shouldn't either!

My teenage son bought this 3D printer with his first salary and he is very satisfied.

Prints great hasn’t stopped running yet.Recomended if you want to get in to printing

Great product was missing the tubes for the ams and was not completely secure in the box

One of the best starter/pro printer, that you can get. I’m loving it lol

Great transaction fast shipping and great customer service

Overall not bad printer, developers on the other end dont care much about software issues especially AMS system. Is crap and filament keep getting stuck or extruder itself cant pull it oit

The printer broke after only five months of light use — the filament melted and wrapped around the nozzle, making it completely unusable. I contacted Bambu Lab customer service by opening a support ticket (since they do not provide a phone number). I uploaded multiple videos, photos, and screenshots clearly showing the issue. Instead of offering meaningful help, they closed the ticket without resolving anything. When I logged into my account at https://us.store.bambulab.com/account, my ticket was gone entirely. This printer is still under warranty, yet Bambu Lab refuses to replace even the defective heating element. If this is how they handle warranty claims, it raises serious concerns about their commitment to product quality and customer support.

Let’s start off by saying i never got my 3D printer, i had order this 3-D printer on July 6 and it was supposed to be delivered that day. Tell me why I had an email saying my item had been delivered. I went to my mail room which I stay in an apartment. Did not see my item at all, I reached out to customer service. They were supposed to send me out a replacement. Keep in mind I also made a payment on my credit card and then the other half with a gift card. Best Buy customer service said they will send a replacement for me and so I’ve waited and waited day after day next thing you know it became a week later. I reach out to Best Buy customer service every day to ask them. When will my item be released and they can’t telling me oh they will release it soon! Is all the answer I got every day. At this point, I am frustrated so I end up calling customer service and ask them what is going on. They have made a report. They did not reach out to me until two weeks later, telling me that I will not get my refund and that I should reach out to my law-enforcement. Wtf is that? Not only I am going to lose out on $500 but on top of that I have to reach out to a law-enforcement in which they will not do anything unless it’s a huge crime!!! Also I am a Best Buy reward member that I pay yearly $180 a year that’s supposed to protect my item.