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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7925 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 101 Showing 2,001-2,020 of 7,925 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Crew did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crew did an excellent job of hooking everything up and placing things around the room to provide a full rich sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent!! Very friendly and professional!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted our tv & sound bar. We had the wires hidden and the did a fantastic job!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    I had most of the work done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician didn't use the inculded microphone to set up the system. He had done 2 set up on mono. I went back and set the whole system using the microphone and on screen instructions, I found 2 speakers out of phase! After a few hours it sounds great. I fixed zone 2 to 2 channels. I feel like I over paid for your service that I had to redue

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound on the current TV's is at best fair. Glad we invested in a sound bar to enhance the overall sound quality.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the guys setup two pairs of speakers on my deck and in my garage. They did a great job. Couldn't be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad goes above and beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was thorough and went above and beyond. He even helped call Xfinity with me and told me what to do to get help from them. He explained everything clearly and answered all of my questions. His customer service was some of the best I have ever had.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 5 out of 5 stars

    Great but expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fixed my external speaker by using an analog instead of hdmi but it was very expensive for 1 hours work.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love the sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound of this LG sound bar. I would recommend this product to anyone interested in having great sound

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Professional, knowledgeable & efficient!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job! They had to replace a defective sound bar and install a better quality cable.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad can connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad can connect a sound bar system. Perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound thanks to perfect installation and calibration!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Prompt installation of sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad tech installed my sound bar and had it working in a short length of time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed Sound Bar to My Older TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my sound bar to my TV in a manner that I would never have done myself. My TV is an older model that did not have the newer components that modern sets have. The agent resolved this issue in very short order and I was up and running.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installed my try quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my tv and sound bar. Corey was very professional and helpful!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Install Guy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same guys installed my 98" tv. Very knowledgeable guys, explained all steps during install and answered all questions!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job by a knowledgeable and personable rep. Thank you

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad installed with the kinks worked out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worked great!! hooked to my TV and the sound is awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad set up my speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they took no time on set up my surround system, even show me how to adjust it to my needs

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Option for setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Individual did and excellent job and he took a lot less time than we could and this way we know it was done right.!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had all the toys and could not get them to play together nicely Gregory new how to get them to all play nice

    I would recommend this to a friend
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