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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 103 Showing 2,041-2,060 of 7,928 reviews
  • Rated 5 out of 5 stars

    Geek squad install ITV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed all of my devices. Great job.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great speakers and soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the Sony 65” tv and sound bar and speakers. It is amazing. The picture and sound are phenomenal!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very personable and knowledgeable installers. Very impressed with the cleanliness and knowledge of products looking forward to using Best buy again they're excellent with great management

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best installation ever by the Geek Squad Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best of the best. I would recommend the Geek Squad to anyone getting any tv, Soundbar etc from Best Buy. Smartest thing I ever did. Can't thank them enough!!!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek Squad Made All The Connections

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad connected the components correctly the first time. It is reassuring to know everything is connected correctly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Installed sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected the sound bar and it is working beautifully.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GS was excellent and explained everything well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional and I appreciated their observance to the COVID-19 rules

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed my Samsung Sound Bar--Excelle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two reps from Geek Squad that installed my new Samsung Sound Bar were fantastic. Professional, courteous, patient and knowledgeable. I could not have asked for better service. On a side note, I recall that these two Geek Squad reps were from the Osceola County (Kissimmee?) location. Great guys to deal with!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer Repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung washer had a line come loose after first week. Geek Squad Tech came out "bandaged" line until they could have another one shipped to may house. Repaired quickly, very friendly and competent. Did a great Job.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Same techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Again, nothing but professional workers. Even installed the wire mold they recommended I purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound system installed quickly and installers showed us how to yse it and cleaned up afterwards.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Agent was proficient and helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent was on time, proficient and very helpful. He made sure we were comfortable with the product before leaving.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Geek did a great job of installation. Nice volune range and bass.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Super job by a super technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ed was very knowledgeable and helpful. Easy to work with. Would like him every time

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Top notch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service installation was top notch. I highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Was an add on cost to basic tv mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got my Sonos soundbar, sub, and 4 Play1 speakers synched with my 86 inch screen. Booming sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Gquad install of tv and soundbar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was done quickly and extremely well. Installers were knowledgeable, professional and friendly. However, I’m extremely upset about being told twice that I would not be charged and was.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was professional, polite and honest. He evaluated my soundbar problem in five minutes, made the adjustments and I was good to go. He even wore shoe covers in my home. I was elated!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Neat and Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complicated for me,easy for the Geek Squad! Neat and efficient installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having a 3 party hired to install and hook up our new TV. The 3 party installer was alone apparently the other guy called in sick so long story short both my husband and I had to help this guy hold this heavy TV while he tried to mount it. With that being said I was no happy. Thank goodness for the other Geek Squad guys that came out they took their time and got everything hooked up correctly.

    I would recommend this to a friend