Customer Ratings & Reviews

Responsive and came on time. Had some issues attaching speakers to stands (speakers too heavy for stands).

When the Geek Squad came out to set up our new audio system to link to our entertainment system and universal remote, I wasn't too sure how well it would go. Our last system had major problems--the audio would increase to maximum level all on its own with the use of a remote, so we had to often manually adjust it. The Geek Squad technician had no problem setting up our new system. It now works like a charm...haven't done anything manually with it--EVER! Thanks guys!

Very helpful and knowledgeable. They helped me set up surround sound and explained the remotes functions.

I got frustrated few times because they keep getting my address and time wrong. Eventually they came Service was great

Agents connected to my TV.Has a great sound to it.

Very friendly agent accommodating and friendly. Helped incorporating older equipment with new installation.

Chris was wonderful getting my new tv, Roku, utube tv and all set up. Even better, he was patient and encouraging to this senior citizen to be able to operate all the new equipment and gadgets.

Sound bar not working with remote have to use buttons on sound bar it’s self

I wasn't quite sure how the service would go but once he called me and explained to me what he was going to do after I told him what my issue was he came over even earlier than I expected he wore a mask as well as ourselves and my household and he explained everything very thoroughly and even explained it to my teenage son we're very happy with the service thank you so much.

Wireless subwoofer and wired speakers set up for a new TV. Much better quality than sound from the TV itself.

Very professional and they swapped out the Sonos sound bar bracket for a new Sanus bracket. Outstanding service.

The tech was friendly n very smart Hooked up my Receiver within 30 minutes

Technician was very knowledgeable, very professional and great customer service.

Nice job and very helpful when they were here to fix the tv.

This guy was a true professional he took time to make sure we understood functions.

Did a fast job in connecting my Zyvox sound bar to my wall mounted tv.

Technician was on time and worked quickly was knowledge able about the systems I had purchased.

Agents successfully mounted and connected all devices

Arranged for Best Buy home visit to advise on TV and audio options for newly remodeled interior of our home. They recommended a Sony 75" for the kitchen/breakfast area, together with new Sonos sound system and in ceiling speakers. The TV and audio system was professionally installed by Best Buy. Very happy with their work and the team of installers. Sonos app added to smartphone for additional control.

The Geek Squad representative was very knowledgable and he was on time. Dis his job proficiently.