Customer Ratings & Reviews

Mitchell and Andrew did an outstanding job. Both were professional and answered all questions. I had the chance to allow the third party provider to perform the install, however, I would never want to miss out on the professionalism and customer service provided by Geek Squad members. ICECREAM!

Sound bar and woofer are working well. Installation was easy.

They did a fantastic job mounting my tv- concealing the cords and setting up my soundbar. It looks fantastic

Graham Baer setup my sound bar, speakers, and subwoofer. He was friendly, very knowledgeable, efficient and ensured everything worked properly. I highly recommend using the Geek Squad.

The installation by the Geek Squad was professional in every way. Everything works perfectly and you can not even see where the installation was accomplished. All wires are completely hidden and look like a factory install. Nothing could have been better!!!

Geek Squad showed up and hooked up my sound bar to my TV in no time flat...and what a difference that made! Geek Squad membership was probably the best purchase I made all year!

The service was quick and easy. They fished the wire through the wall and up through the cabinet and connected the soundbar to the new LG Smart TV

The Geek Squad technicians are always knowledgeable, professional and on time! The are very well trained in dealing with customers who are not very up to date on technology! They are so patient and let me ask questions about the service!

Clear. Natural audio. Powerful Especially i am hard of hearing

After I purchased a new 75" QLED TV set from Best Buy I choose to upgrade my nine-year-old existing sound bar with a new Q70 sound bar. Since I wear hearing aids I found with the new sound bar I do not have to turn the volume up as high and I receive a much better quality and distribution of sound. Very happy with my new sound bar.

The team was on time and did an excellent job of installing the new equipment. They were friendly, courteous, knowledgeable and had impeccable patience answering all the questions my wife and I had. We asked about other products for home security and tech stuff that was available and received some great feedback. Zeb and Logan are the best. Best Buy is lucky to have these two on your Geek Squad.

Best install team. They care home more than me. Did very clean. Did very care of. After install they explain everything nice and clear.

the gentleman who came back to finish the install of the back speakers - he was good - courtious - explained it all. Sound is fantastic

The agents hooked up my new Denon 5.1 receiver and programmed my logi remote controller. The speakers all worked except the subwoofer, which was connected to a wireless box. The controller didn’t consistently turn on my satellite box.

GREAT system. Installation smooth, timely and personal service was provided. It was especially fun to HEAR the sounds-enhancement with previously owned DVDs.

I bought the total care program for $199 with my TV and Sound Bar purchase, and it was worth every penny. The GS did a great job setting up the TV, mounting it over the fireplace, explaining operation nuances, making recommendations. The same with the sound bar set up. Yes, I could have set them up myself, but I doubt I would have done it as well and understood my system better at the end. Ethan and Sean were great to work with.

Knowledgeable technician!! Perfect installation!! Enjoying it every time I turn on the TV.

The geek squad has been to my house 4 times to either pick up a return or deliver and install. The workers that came to my house have all been pleasant and knowledgeable of their job. The only problem i had was with the emails sent advising me of the visits. In two days, i recieved approximately 13 emails and became somewhat confused. It was so confusing that one group came to take the tv mount off of the tv i was returning and left the tv. Another group came to set up the new tv and take the one i was returning.

I recently purchased a new Yamaha receiver and Audio-Technica direct-drive turntable for my home stereo system; I was replacing an older Sony receiver, plus I had not owned a turntable for years. With all the high-tech features that both of these units offer, I thought that it was a good investment to have the Geek Squad come over and set things up- I am happy that I did! My tech was at the house pushing towards 3 hours, but we cleaned up all the wiring connections, running everything though the new receiver- the set-up looks great and sounds even better. Plus, we are taking advantage of all the features that the system has available, so I am very happy. We set up the Yamaha app on my smartphone, and that allows my to control the system anywhere in the house as it is all connected through the home network. Overall, I could not be happier and would not think twice about doing this again!

Sean and Dezz...what an amazing team. They came to our appointment but realized they would nees more time for the job. Instead of making me rescheduled in my own they checked and made some calls and were able to be back the next day. The arrived and WOW!!! When they were done...we were in awe of what they did...better than the first set up. The job was neat and so well done that we were left speechless. They double checked everything before leaving and everything worked. I forgot how to get my volume on the smart TV so I called and realizing that thwybwere probably on a job i hung up and was about to send a text qhen Sean called back. I explained my issue and rhwy came back the next day to help me with it. Talk about AWESOME CUSTOMER SERVICE from beginning to end. Thank you Sean and Dez...im sorey thwy had ankther person come to hwlp but i am embarrassed that i forgot his name. But he alwo helped and did an amazing job!!! THANK YOU THANK YOU THANK YOU