Customer Ratings & Reviews

Wanted to ensure I got the best out of my new Home Theater System with new 4K TV and 5.1 Sound System. They arrived on-time, and were so quick and efficient at their job. System is incredible! Had an issue with the Sub Woofer, and they resolved it as well. Well worth the cost!

very nice did a great job installing the speakers and sound bar

Sound bar and woofer are working well. Installation was easy.

We thought that we could just install the sound bar ourselves and found out that it needs to run approximately 100 hours before it can set up properly. Add a few extra external speakers and you have a nice surround sound system.

My Sonos install looks and sounds great. Neatly installed and working perfectly

After I purchased a new 75" QLED TV set from Best Buy I choose to upgrade my nine-year-old existing sound bar with a new Q70 sound bar. Since I wear hearing aids I found with the new sound bar I do not have to turn the volume up as high and I receive a much better quality and distribution of sound. Very happy with my new sound bar.

Fantastic professional job on the installation of our new Sonos surround sound.

Sean and Dezz...what an amazing team. They came to our appointment but realized they would nees more time for the job. Instead of making me rescheduled in my own they checked and made some calls and were able to be back the next day. The arrived and WOW!!! When they were done...we were in awe of what they did...better than the first set up. The job was neat and so well done that we were left speechless. They double checked everything before leaving and everything worked. I forgot how to get my volume on the smart TV so I called and realizing that thwybwere probably on a job i hung up and was about to send a text qhen Sean called back. I explained my issue and rhwy came back the next day to help me with it. Talk about AWESOME CUSTOMER SERVICE from beginning to end. Thank you Sean and Dez...im sorey thwy had ankther person come to hwlp but i am embarrassed that i forgot his name. But he alwo helped and did an amazing job!!! THANK YOU THANK YOU THANK YOU

I appreciate the Geek Square setting everything up and making sure it all worked. They programmed my remotes and made sure it worked with all my extras - DVD player, Direct TV, etc. They unpacked the products and took the packaging away so it didn't fill my recycle bins. Very nice guys!

Very well mounted and added the sound bar for a clean install. They were fast on the install and showed up on time as promised

The team was on time and did an excellent job of installing the new equipment. They were friendly, courteous, knowledgeable and had impeccable patience answering all the questions my wife and I had. We asked about other products for home security and tech stuff that was available and received some great feedback. Zeb and Logan are the best. Best Buy is lucky to have these two on your Geek Squad.

When we first had our soundbar installed I was having some problems understanding people talking was not clear. My husband thought the same. We called the Geeks them came to see if they could adjust. They came to the same conclusion there was an issue. They ordered us a replacement. They installed a new one and it is perfect. We are very happy with the sound and speakers you can move around. I gave it 4 stars because we wanted it installed on the wall under the tv but 2 Geeks told us there has been problems with it eventually sagging on the wall due to the weight, we decided not to, which I was very disappointed with.

CJ was extremely knowledgeable and informative quickly assessing and completing the required services and actually improving my surround system!

The agents mounted my tv on the wall and hooked up my stereo. The service was great; agents were knowledgeable, friendly, and timely. As with previous experiences, I am completely satisfied with the service provided by the Geek Squad. 5 star rating.

The service was quick and easy. They fished the wire through the wall and up through the cabinet and connected the soundbar to the new LG Smart TV

I don't know when it is at best buy store the sound it different than in your house, and your window for installation is to long and wrong, anyway the guys did a wonderful job on the install.

Best install team. They care home more than me. Did very clean. Did very care of. After install they explain everything nice and clear.

Knowledgeable technician!! Perfect installation!! Enjoying it every time I turn on the TV.

Geek Squad showed up and hooked up my sound bar to my TV in no time flat...and what a difference that made! Geek Squad membership was probably the best purchase I made all year!

I bought the total care program for $199 with my TV and Sound Bar purchase, and it was worth every penny. The GS did a great job setting up the TV, mounting it over the fireplace, explaining operation nuances, making recommendations. The same with the sound bar set up. Yes, I could have set them up myself, but I doubt I would have done it as well and understood my system better at the end. Ethan and Sean were great to work with.