Customer Ratings & Reviews

Very Happy with the Sound and the set up, the Geek squad did a wonderful job in my home. on the other hand the in store service for my computer is ABSOLUTLY TERRIBLE. They only thing they will do is tell you computer is to old and buy a new one.

I returned it , but geek squad was readily available. I’m impressed ! It was not necessary for the good sound bcz the TV was high quality .

David and the rest of the crew at my house did a fantastic job! Although I had some difficulties getting the person setting the appointment to understand what all I wanted done, David gave me a pre-service appointment call, went over it all, and advised me what to expect. My confidence increased timmediately. They installed 3 TV’s, 2 sound bars, and set up all with internet, Roku, and Hulu. They answered all my questions, set things up considering how my family will use it, and patiently made sure I knew how to work everything before they left. I highly recommend David & the crew! Professional, efficient, courteous abd friendly! Fantastic job!

The team was on time and did an excellent job of installing the new equipment. They were friendly, courteous, knowledgeable and had impeccable patience answering all the questions my wife and I had. We asked about other products for home security and tech stuff that was available and received some great feedback. Zeb and Logan are the best. Best Buy is lucky to have these two on your Geek Squad.

The first time a tech came to repair the sound bar, it worked while they were here, but the next morning it was no longer working. I scheduled another tech to come out. He was excellent! It has been working just great since then. I think the young man's name was Keith or Keven? African American with a beard. He was professional, polite, friendly (which we appreciate!), and explained what he was doing. He deserves a raise!

Sound bar and woofer are working well. Installation was easy.

Outstanding installer. Extremely knowledgeable, friendly and efficient. He made my wife and I wish all our home service calls were by Geek squad members if he is representative of it's members.

I bought the total care program for $199 with my TV and Sound Bar purchase, and it was worth every penny. The GS did a great job setting up the TV, mounting it over the fireplace, explaining operation nuances, making recommendations. The same with the sound bar set up. Yes, I could have set them up myself, but I doubt I would have done it as well and understood my system better at the end. Ethan and Sean were great to work with.

Knowledgeable technician!! Perfect installation!! Enjoying it every time I turn on the TV.

Outstanding job by the Geek Squad. They explained all the systems and options. They also made sure we understood how to operate and change the settings.

After I purchased a new 75" QLED TV set from Best Buy I choose to upgrade my nine-year-old existing sound bar with a new Q70 sound bar. Since I wear hearing aids I found with the new sound bar I do not have to turn the volume up as high and I receive a much better quality and distribution of sound. Very happy with my new sound bar.

Mitchell and Andrew did an outstanding job. Both were professional and answered all questions. I had the chance to allow the third party provider to perform the install, however, I would never want to miss out on the professionalism and customer service provided by Geek Squad members. ICECREAM!

The installation went very well. He knows his products and how to get them up and running quickly. Very happy with the process.

The two installers knew exactly what they were doing and were above to mount and connect the tv and sound bar quickly. The final product was professional.

Fraya and Andrew did a great job. They were professional, friendly & cleaned up after install. Highly recommend!

I have to different of the Jbl 500 series soundbar and subwoofer series they are alike but totally different at the same time i purched both of these at the same about 2 years ago and have taken very good care of them however its weird how one of them sounds way better than the other and recently my subwoofer of the one that didnt sound as good as the other just for no apparent reason quit working i was even total by a tech company employee that i paid to come out and check it out that this is a common problem with these. When it was all said and done i could not find anyway for it to be covered and had to go spend the around $600 for a whole new set thats the part that diappointed me not necessarliy the quality besides how it went out on me after only 2 years.

The sound bar was installed without any problems and works well. The installer was punctual and professional. Very helpful too

THE TECHS PERSONS WAS VERY GOOD EXPLAINING WHAT HE WAS DOING TO SET UP MY SOUND BAR. THEY HAVE SOME PROBLEMS BECAUSE MY TV IT WAS A OLDER MODEL BUT THEY INSTALLEDAND IS WORKING VERY GOOD

Purchased Bose surround sound speakers were connected to a Bose soundbar. I gave an average review because I did not know enough about the Bose technology to ask intelligent questions at the time of initial installation. Because the sound quality was poor I needed to schedule a second visit from the Geek squad to evaluate and educate me. Sound was improved. When shopping for speakers do lots of research, ask lots of questions and see the equipment in use at the store so that you have a better idea of what you are getting into. I have no complaints with the Geek Squad, they have been very helpful.

As a total tech member i receive several benefits. One us deluvery and set up on most products. The soundbar was set up by qualified geek squad folks who were motivated to work and wanted to here and enjoyed what they do. Both had worked at best buy several years each. They were in and out and everything was done well. I am a best buy fan and recommend geek squad to anyone needing tech stuff done. Oh yes the sound bar is better than the more expensive one i replaced.