Customer Ratings & Reviews

Excellent service, the rep knew exactly how to handle the patient.

The guys set up my new sound system very efficiently.. they were quick and knowledgeable

Tech team was great to set up our existing Dolby Atmos sound bar. Our new tv is great as well. Thanks for such a professional job.

Austin and his partner, sorry I can’t remember his name, were outstanding! I struggle with this kind of thing so it was great to have the Geek Squad van in my driveway and they made it look easy, and were pleasant and kind, they were really great!

The agents connected the sound bar and checked it out thoroughly.

The technician was on time and notified me when he was on his way and his expected arrival time. He was efficient and had my sound bars up and running quickly.

Great Job. Profession, clean efficient install! Thanks...GS! :-)

Service was great but the soundbar is a loser. It cuts out every time there is a change in the broadcast. It goes looking for the proper sound and thus you miss the first part of the program and the lips are moving but no sound as the soundbar looks for the right type of sound you know doby or whatever.

Geek Squad is Outstanding ! Knowledge , friendliness , and ease of scheduling is wonderful and a big relief for this senior citizen ! I heartily recommend the Geek Squad !

Wow, fast effective and proficient . I signed to use them fir everything all year!

The new Bose soundbar was quickly installed. Geek Squad made sure the soundbar software was updated. The Geek Squad member was very professional and nice to deal with in one's home.

Geek Squad connected my optical connection for my new Sony 55 inch 900F. Although I could have done this myself, The charge was nominal, and prevented me from having a return paid visit to guarantee that my sound system worked. If you are spending that much money for a TV, why would you not want to make sure everything worked. Geek Squad performed this service with no issue whatsoever & within a timely basis.

Geek Squad guys gave me a time window as to when they would be at my home, then called when they were about 5 minutes away to tell me where they were at! They installed and setup my TV and home theater sound system in no time. At all times both of the guys were very professional and courteous, all the while showing me all the stuff my new tv and sound system could do! Would definitely use Geek Squad service again.

Very friendly agent. The problem was with my router and a Sonos update. We called Sonos and they required a direct connection via ethernet and so I had to order a cable. The next day I was able to resolve the issue with a Sonos techs

We are gratified with the service and the skills of the Geek Squad. They reassured us of the quality of the product. Because of the courtesy of the Geek Squad I have an incentive to buy another product from Best Buy

Daniel is a great geek squad agent. Very knowledgable about products & highly recommend him

Once again a great job done by the professionals at Geek Squad! They took the time to set up my system, including stalling wall mounts, and walked me through all of the options on my new Vizio Elevate system. While they are a little expensive, Best Buy stands behind their work and will make things right if there is a problem. Great job!

The sound bar is great. Makes all the difference in the sound

They were very outstanding done a good job and very nice. And everything so far it's working fine.Thank you guys

We have had Best Buy come out 3 times to install our media room. This was the best installation ever!