Customer Ratings & Reviews

Geek squad come out hook up my sound bar quickly but loved there work.

They were very knowledgeable and friendly. They made sure I knew how to use it. Totally recommend them!

My agent showed up right on time and immediately got to work. He finished quickly, with everything working as it should. Thank you, Geek Squad.

The geek squad delivered and installed the TV snd sound bar quickly and completely including the extra bits for the sound bar they introduced us to our new system and answered all our questions at he time. (we now have couple additional questions and will contact them about those) Problem: TV manual is only on-line, evidently.

I have only had to use them once and the guy that come to our house was awesome,

The installers were wonderful. They set the tv and soundbar up with no issues and even answered some questions we had about another soundbar purchased at Bestbuy. Great service! Thank you

Very friendly agent. The problem was with my router and a Sonos update. We called Sonos and they required a direct connection via ethernet and so I had to order a cable. The next day I was able to resolve the issue with a Sonos techs

Great job with the set up team.My only complaint is that they did not have the parts to hook up my second set of wireless headphones to my DVR . I'll need to buy two components in order to connect it. I'm not able to do install of this device once I buy the parts needed. I'll need to fine a relative or neighbor to do it.It would be too expensive to get the GEEK Squad to come back for that minor issue.

The gentlemen who did my install and programming were excellent

These techs are amazing efficient. They went right to work, answered all of our questions and showed us how to get every aspect of this amazing entertainment system.

Geek Squad set up my new Samsung TV and sound bar. As I watched the technician I was glad that I had not decided to do this myself. First time having a "Smart" TV and it was great to have an expert show me all the new options and how to access them. Having the remote programed was a bonus.

Aaron, my geek squad tech, brought me a universal remote as I requested, programmed it and corrected the other gliches that the initial agent, Alex, had left behind. He was thorough in his explanations and called me back when I had a followup question. We worked it out by telephone and I'm happy with the service I received from Aaron. Too bad it took 2 visits with 2 different agents to get it done.

My TV and all other devices was hooked up with in a few hours

Did a good insulation for me. I would recommend a friend to use the service.

When he arrived he had the the he needed to connect my TV. He was very polite and had all his safety protection on. He was very knowledgeable on what he was doing and took his time to make it was done correctly. He went through everything with on how to operate the remote and he did a fantastic job on making sure you could not see the cords.

The bestbuy tech team connected my 65” Samsung to a corner wall mount and were great working with me on the exact height and placement so it was just like I wanted. Then they hooked up the audio system, DVD, cable, and programmed a new Logitech remote. They explained it all to me and made sure everything worked before they left. All cords were hidden and it works great.

Our technician knew how to set up our stereo system and TV in a fast and professional manner. He also explained how to work both with the remotes. However, I could not find the 4th speaker for him and now I have found it, so we will soon be setting up another appointment for the speaker and to also look at our printer. Thank you in advance.

The team was on time, called when they were on their way and set our entire system up as promised. Could have used a bit more details on the use of the system but satisfied overall.

Had problems with the the first contractor not knowing the products he was hooking up. Called Geek and they sent two real agents to correct the problem. They did a great job and fully explained the remotes and their function. Left a card in case of another problem. The next day the Net Flix Would not load and asked for my password. Caled again, The agent told me to reboot thr router. It worked!!. Great customer service.

The two techs were very courteous and professional. They arrived on time and sent me arrival updates. They were quick, less than 15 minutes to set up! I am not very savvy when it comes to doing things like this myself. I am glad that I didn’t attempt to do so. Totally worth it!