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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 116 Showing 2,301-2,320 of 7,928 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Optimized the 85"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will continue to use GEEK Squad to my laptops and other electronic devices

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Mother from Loudon!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    of the Bose sound bar and sub woofer and the sound is great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad installed my sound bar fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech installed my soundbar very fast. The tech was on time, very efficient, and very friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Home TV Assistance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently I needed help from The Geek Squad on a TV audio issue. I called my local store, East Side Tucson, and was treated with prompt, friendly, service. Response time was excellent and the home visit had every working in sort order. I highly recommend The Geek Squad and their knowledgeable personnel.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks so much for sharing your feedback with us and we are happy to hear that you had such a positive experience! We look forward to your next visit!

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    It was an easy set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a simple set up and field agents answered a few questions I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and Highly Knowledgeable Crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technicians did an awesome job in connecting my sound bar. They went above and beyond in taking the initiative to mount my soundbar and explain all instructions to me in detail. Extremely knowledgeable and professional crew. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Installation of soundbar for 2 tvs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent programmed the two Samsung TVs with the sound bar.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    He was professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up all my devices to work with one remote. All my devices run through my receiver now.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Sound is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have all components hooked up and not the need for more tha n one remote

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    very hasppy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hooked up my new tv and programmed it to my liking

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad excellent representation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are gratified with the service and the skills of the Geek Squad. They reassured us of the quality of the product. Because of the courtesy of the Geek Squad I have an incentive to buy another product from Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is so professional and so helpful. They are very good at everything they do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the sound system and installation from bestbuy and had geek squad do the install.Geek squad did a fantastic job and even came back for a quick tutorial when my daughter had a problem turning the system on.Thank you for the splendid service

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    geek squad was great ...installed & had new cable

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installed and provided cables available at time of install ....sound also

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a very professional job and answered all of my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    They did it all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did all the work, explained the set up and made it easy. Well worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just sit and let them to program and you will get the best sound of your system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation services by the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were awesome - they mounted my flat-screen Tv and hooked up my speaker and cable. Worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank You Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was kind courteous and professional. All of the problems with my multiple electronic products were addressed and handled with ease. Thank you Geek Squad !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad I bought this service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installer was just great. He hooked everything up & thoroughly explained how everything worked alone & within the system. I am technically challenged, but when Jake left, I completely had mastered the whole system. He also programmed the TV which I had no idea how to do. I was very happy to have had such great service. And what a personable & knowledgeable technician with whom I had the delight to deal.

    I would recommend this to a friend