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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 118 Showing 2,341-2,360 of 7,928 reviews
  • Rated 5 out of 5 stars

    Highly recommend Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were fantastic. They were very polite, professional, and informative. The set up our new flat screen quickly to our existing audio components. They were very patient going over all the controls, specially the universal remote. They also set up the streaming channels and made sure all was working properly before finishing.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every thing installed well and clean and quick and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad installed my TV very quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who provided me with service was prompt, very professional and resolved the problem I had in short order and for which I was very grateful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed the Sound Bar Quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad not only installed the sound bar, they showed us how to operate it as well as operate the TV. What an efficient team! Thanks so very much to the team that came out to do all the installation. Very pleased with your work.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    took quiet a will to install many problems delays

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    soundbar is great ..sound for price is just what i like

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Speaker fir tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sounds in a good shape and size speaker. Excelente

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio setup by Home Theater Agent Joe Rebollo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician called the day before to give me an approximate time he'd arrive the next day. The day of the appointment he called to inform me he could arrive earlier. When he arrived he was very professional and very knowledgable in his field of expertise. After the setup was complete he asked if my wife & i had any additional questions and felt comfortable before he left. Excellent job!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only Way To Go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mounted my previous TV above my fireplace. I decided to have Geek Squad do it for me this time. That is the only way to go. The Geek Squad mounted my TV, mounted my sound bar and hooked up my XBox in 2 1/2 hours. They made all the wiring look neat and hidden. They did in a couple of hours what would have taken me a couple of days to do myself. Definitely the only way to go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well Done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Competent, timely service. Highly recommend Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I knew that setting up the television and audio equipment was not going to be easy for me. I purchased this audio set up plan- and was so glad I did. They did a very good job, cleaned up any mess that was made during the installation process- and did an excellent job. They two men who arrived at my house were on time, extremely nice and did an excellent job. So glad I purchased the audio set up package.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad well worth the money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eric, Geek Squad agent set up our Bose System and explained everything to us. We are both seniors and not up to date with all the new Technology. He was patient & very helpful. Eric is a valuable asset to your Company. Thank you Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceptional service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were courteous and mounted all devices in a very professional manner; afterwards, they clean and took with them all packages

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote programming super Helpers!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two technicians, arrived earlier than expected, notified me of their coming by phone, and they were respectful of our home, They worked dutifully in addressing the two issues that we needed them for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Agent was the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dustin got my soundbar set up, showed me how to load apps, set up a music app for me, helped me setting up antenna stations and handled several other items for me. I found him to be knowledgeable, professional, personable and extremely helpful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Connected audio to Sonos Playbase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a LG 4K OLED CX Smart TV. Tremendous TV, and the technician connected it to my Sonos Playbase without any problems. He also connected the magic remote to my Sonos for volume control. I appreciated the extra effort. But, Geek Squad, when making installations during COVID, please respect homeowners by using bathroom before you arrive for appointment.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quickly connected the sound system! Very impressed with their service and their knowledge!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed product quickly and cleanly. No complaints!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a nice job setting up, all works just fine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great guys

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very patient when showing me how to operate the smart tv.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always professional and they are very quick, great job.

    I would recommend this to a friend