Customer Ratings & Reviews

Geek Squad showed up and hooked up my sound bar to my TV in no time flat...and what a difference that made! Geek Squad membership was probably the best purchase I made all year!

I bought the total care program for $199 with my TV and Sound Bar purchase, and it was worth every penny. The GS did a great job setting up the TV, mounting it over the fireplace, explaining operation nuances, making recommendations. The same with the sound bar set up. Yes, I could have set them up myself, but I doubt I would have done it as well and understood my system better at the end. Ethan and Sean were great to work with.

the gentleman who came back to finish the install of the back speakers - he was good - courtious - explained it all. Sound is fantastic

The installation by the Geek Squad was professional in every way. Everything works perfectly and you can not even see where the installation was accomplished. All wires are completely hidden and look like a factory install. Nothing could have been better!!!

The Geek Squad technicians are always knowledgeable, professional and on time! The are very well trained in dealing with customers who are not very up to date on technology! They are so patient and let me ask questions about the service!

The geek squad has been to my house 4 times to either pick up a return or deliver and install. The workers that came to my house have all been pleasant and knowledgeable of their job. The only problem i had was with the emails sent advising me of the visits. In two days, i recieved approximately 13 emails and became somewhat confused. It was so confusing that one group came to take the tv mount off of the tv i was returning and left the tv. Another group came to set up the new tv and take the one i was returning.

I had some trouble connecting my system together. Had the Geek squad come in. He connected it in a very short period of time, showed me how to navigate the system and answered any of my questions. Very happy with the service. Thank you.

Tech was friendly, helpful and informative. He showed me how to set up and use my system.

The agents hooked up my new Denon 5.1 receiver and programmed my logi remote controller. The speakers all worked except the subwoofer, which was connected to a wireless box. The controller didn’t consistently turn on my satellite box.

The geek squad that set up my tv, stand and sound bar was excellent. He came in the time frame and was very efficient setting up the unit. Unfortunately he couldn't remove my old tv because it was too large and heavy for one person. I had told them it was a tube unit...only 25 inch set but the old units are heavy. I needed an additional appointment to have it taken away which was a little inconvenient

The installation went very well. He knows his products and how to get them up and running quickly. Very happy with the process.

As a total tech member i receive several benefits. One us deluvery and set up on most products. The soundbar was set up by qualified geek squad folks who were motivated to work and wanted to here and enjoyed what they do. Both had worked at best buy several years each. They were in and out and everything was done well. I am a best buy fan and recommend geek squad to anyone needing tech stuff done. Oh yes the sound bar is better than the more expensive one i replaced.

Very beautiful sound and very innovative, technology, easy to use great performance

Fraya and Andrew did a great job. They were professional, friendly & cleaned up after install. Highly recommend!

The Geek Squad Service is a true value. They are professionals and take the worry out of setting up a tv and sound bar to work the way they were designed to work.

I recently purchased a new Yamaha receiver and Audio-Technica direct-drive turntable for my home stereo system; I was replacing an older Sony receiver, plus I had not owned a turntable for years. With all the high-tech features that both of these units offer, I thought that it was a good investment to have the Geek Squad come over and set things up- I am happy that I did! My tech was at the house pushing towards 3 hours, but we cleaned up all the wiring connections, running everything though the new receiver- the set-up looks great and sounds even better. Plus, we are taking advantage of all the features that the system has available, so I am very happy. We set up the Yamaha app on my smartphone, and that allows my to control the system anywhere in the house as it is all connected through the home network. Overall, I could not be happier and would not think twice about doing this again!

SONO SOUND BAR It is just what I had been looking for sound great.CHICO from GEEK SQUARD he is the best he showed me how to use, he is very Patient. If I have to call GEEK SQUAD again I will asked if CHICO can come out and set up whatever I need.

The installers did a great job and showed me how to do it and adjustments as necessary.

The new JBL SOUNDBAR SYSTEM works as stated, thanks to the guys from the Geek Squad, of whom, using their combined knowledge got it stained to my new Sony TV

Tech agent quickly corrected a problem that developed with my sound bar after a painter working in my house had disconnected everything and then reconnected them incorrectly. The agent explained what he was doing and how to avoid the problem in the future.