Customer Ratings & Reviews

The geek squad that set up my tv, stand and sound bar was excellent. He came in the time frame and was very efficient setting up the unit. Unfortunately he couldn't remove my old tv because it was too large and heavy for one person. I had told them it was a tube unit...only 25 inch set but the old units are heavy. I needed an additional appointment to have it taken away which was a little inconvenient

Geek Squad is the real deal. Love these guys. Very courteous and knowledgeable. They did a great job setting up the house sound system. If you got a complicated job, i highly recommend using them. Its worth it

Very beautiful sound and very innovative, technology, easy to use great performance

The service reps were on time and professional in their service. A simple question was asked about the sound bar installation and the two wired remote speakers and the rep claimed that they wouldn't work unless, there was a show like 'Gunsmoke' on. The rep did not tie these included with purchase wired speakers with the main sound bar and so, the system does not completely work as the manufacture intended it to! This is a serious draw back to what would've been an excellent service call!

Sean and Dezz...what an amazing team. They came to our appointment but realized they would nees more time for the job. Instead of making me rescheduled in my own they checked and made some calls and were able to be back the next day. The arrived and WOW!!! When they were done...we were in awe of what they did...better than the first set up. The job was neat and so well done that we were left speechless. They double checked everything before leaving and everything worked. I forgot how to get my volume on the smart TV so I called and realizing that thwybwere probably on a job i hung up and was about to send a text qhen Sean called back. I explained my issue and rhwy came back the next day to help me with it. Talk about AWESOME CUSTOMER SERVICE from beginning to end. Thank you Sean and Dez...im sorey thwy had ankther person come to hwlp but i am embarrassed that i forgot his name. But he alwo helped and did an amazing job!!! THANK YOU THANK YOU THANK YOU

Neo really knew his products and what I was looking for he helped me find the best GBL surround sound system I paid $1,500 in cash and he set up the appointment and text me and everything he was great

Matthew was the agent he was very professional and courteous. He completely set up all my audio needs. I could of not been more satisfied. Thank you Matthew for a good job well done.

Very happy with the installation. It was quick and sleek and very professionally done.

Very powerful, at least for my needs. Surround sound is very nice. Easy setup from my eARC to the soundbar.

Graham Baer setup my sound bar, speakers, and subwoofer. He was friendly, very knowledgeable, efficient and ensured everything worked properly. I highly recommend using the Geek Squad.

I would give a 10 star if I could. These folks expertly hung my 65 inch tv with a mounting unit I purchased from BB. I absolutely love my annual tech membership!

To clarify, we asked the Geek Squad to 'fix' a sound bar not sold by Best Buy and that had not worked right for sometime. The techs got the sound bar to work acceptably, but only for a while. It still cannot keep the voices/mouths synched and now delays when changing channels and often just turns itself off, requiring you to get the sound bar remote to turn it back on. It's newest 'feature' is, when trying to turn the tv off, it just reduces the volume. You have to wait until the volume is down to zero, wait a few seconds, then you can turn your tv off. Am sure the Spectrum cable remote could be blamed for that detail although it's only a couple months old and has new batteries.

The Geek squad was efficient and personable and perfect. And they spoke English clearly! I could never have done what they did and so efficiently. They tested everything. Cleaned up after themselves and even write a mask because someone in the house is on chemo. HIGHLY RECOMMEND these 2 from the Hialeah office. Christina was one of them. Unfortunately I can't remember the other name. Thank you.

Bethany took time to listen to our issues with the T70 soundbar. She reported she had talked to other customers who had experienced the same issue of disconnecting sporadically. Bethany had issues with the company software and was not afraid to ask for help to insure it was done correctly. The company software did not allow for a smooth transition from pickup of defective soundbar and issue of a new one. It will require us to make an additional trip to the store. Bethany was able to advise us that the T70 soundbar was a 2020 model and the new models should be coming out soon.

The original soundbar I bought actually didn’t work with my Samsung tv. The tech I worked with recommended a new one and it is amazing!

The two gentlemen who came to our home were able to reconnect all of the lines from our surround sound system to the receiver after another vendor had to remove them to look a gas leak! They were polite, fast and very friendly. I highly recommend them and I am sorry it took me so long to do this review.

GREAT system. Installation smooth, timely and personal service was provided. It was especially fun to HEAR the sounds-enhancement with previously owned DVDs.

We sing praises of Austin!. He was knowledgeable, speedily and successfully connected our old sound system to integrate it with the tv (the technician hooking up the tv when we moved had refused to do this and another person was unable), and wore booties covering his shoes while in the house. He was a pleasure to have in our home. I went in person just before Christmas to our nearby Best Buy store to explain our situation. A total of 4 employees helped out to solve the problem. Will return for all our needs.

Agents who installed my Bose speakers are highly professional and talented. Did a clean job. Geek squad gets 5 stars from me.

My agent was very professional when installing my soundbar. He was very friendly and had a great personality, I am so happy with my soundbar. Its amazing , the sound is wonderful.