Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 120 Showing 2,381-2,400 of 7,919 reviews
Pros mentioned:
Connectivity
Rated 5 out of 5 stars
Did a great professional job in a timely manner
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The agents mounted it and connected it to my device
This reviewer received promo considerations or sweepstakes entry for writing a review.
Aaron, my geek squad tech, brought me a universal remote as I requested, programmed it and corrected the other gliches that the initial agent, Alex, had left behind. He was thorough in his explanations and called me back when I had a followup question. We worked it out by telephone and I'm happy with the service I received from Aaron. Too bad it took 2 visits with 2 different agents to get it done.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great job with the set up team.My only complaint is that they did not have the parts to hook up my second set of wireless headphones to my DVR .
I'll need to buy two components in order to connect it.
I'm not able to do install of this device once I buy the parts needed.
I'll need to fine a relative or neighbor to do it.It would be too expensive to get the GEEK Squad to come back for that minor issue.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Recently I needed help from The Geek Squad on a TV audio issue.
I called my local store, East Side Tucson, and was treated with prompt, friendly, service. Response time was excellent and the home visit had every working in sort order. I highly recommend The Geek Squad and their knowledgeable personnel.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We have never been disappointed with our Geek Squad tech providers. They are always so helpful, knowledgeable and help make the install so stress free. Matt and Reese made our lives so much easier. Thank you!
This reviewer received promo considerations or sweepstakes entry for writing a review.
The agents were fantastic. They were very polite, professional, and informative. The set up our new flat screen quickly to our existing audio components. They were very patient going over all the controls, specially the universal remote. They also set up the streaming channels and made sure all was working properly before finishing.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Had problems with the the first contractor not knowing the products he was hooking up. Called Geek and they sent two real agents to correct the problem. They did a great job and fully explained the remotes and their function. Left a card in case of another problem. The next day the Net Flix Would not load and asked for my password. Caled again, The agent told me to reboot thr router. It worked!!. Great customer service.