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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 121 Showing 2,401-2,420 of 7,928 reviews
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agents mounted the TV and made all necessary connects to the accessories. Both agents were very polite and professional. When the install was completed, they took the time to explain what was done and then proceeded to show how everything worked, I was very impressed.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came out and hooked up everything all together. Works great!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Top of the line

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound. Geek squad set up and programmed system something I was really thankful for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect delivery and installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered our huge TV, took away the old huge TV, all the boxes, packing material. A big deal for two semi-invalid seniors. They hooked up all the electronics and showed us how to work everything. We couldn't have asked for nicer or more efficient and knowledgeable guys.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The Geek Squad provides excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have given this a 5 star rating but it took two months for our request to be processed correctly and to get someone to our home to provide the promised service. Once the order was correct, the job was flawlessly completed. We have used the Geek Squad for many projects and the service they provide is excellent. Would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The sound bar works great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 service people were on time, courteous, informative and overall service at its best. I have had great experiences with the Geek Squad members thru the years on delivery of new apppliances and TV's,

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I got the hook up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad as usual got sound system installed and dialed in sounds great

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Home service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Home install service was awesome very clean quick and well done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was on time and notified me when he was on his way and his expected arrival time. He was efficient and had my sound bars up and running quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came out and were very professional and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Daren is the best!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daren explained everything. He was on-time and very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Taught me how to use everything. Picture changes. Sound and new photos

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks were right on time. Did the TV install very professionally and explained everything in a clear and concise manner. When I had a question about my surround sound system on another TV they took a quick look and fixed it. Two thumbs-up to these guys! I’m a happy camper!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I'm ROCKING now

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your agent came into my home and fine tuned my sound bar system to get the greatest Atmos sound. IT ROCKS !!! thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geak Squad did an amazing job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an amazing job in setting up the sound bar to my 85" Sony Bravo. No way I could even come close to what they accomplished .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Audio Installation We Have Ever Had!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We actually signed up for Geek Squad, but were given a 3rd party company for the TV/Audio delivery & installation. They were on time, professional, fast & truly went out of their way to make sure all the connections worked & then took the time to explain everything to us! Highly recommend & the Best Buy Black Friday in July reduced price was a plus!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation of TV and Sound bar/subwoo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed TV and sound bar/subwoofer. They were knowledgeable, efficient and personable. They were patient answering questions and made sure we were comfortable with our new smart TV. They even responded to a text with a question after they left our house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was friendly and helpful, installation went well

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Simplified

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software simplified commands and allowed all the components to communicate better

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast clean set-up looks great. Explained everything

    I would recommend this to a friend