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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 122 Showing 2,421-2,440 of 7,928 reviews
  • Rated 4 out of 5 stars

    Geek Squad Membership Has Perks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came to install my TV but a part was missing, The first agent went over and beyond to follow-up and find me the missing part. The Geek Squad Service also came in handy when we went to purchase a couple of major appliances a month later. We received discounts on the setup and haul away. I have yet to fully use the benefits of this service.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad installed my Onkyo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent was outstanding ! Very knowledgeable and personable

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    home service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed theater sound. Great professional service!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great when it comes to the set up of audio. Love the sound!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    prompt and courteous

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    set up my unit perfectly in short time and cleaned up after

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good job very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good people - professional and knew their job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleasant helpful and efficient. (It is ridiculous to require more than a minimum)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad arrived the Saturday after Thanksgiving. We were in the midst of decorating our tree. 3 yr old Granddaughter helping. More family members arrived. Unfortunately, I do not have their names, but the two young men called the Geek squad did an excellent job despite all the activity going on in our house! We are now enjoying our surround sound when we watch movies on our new TV! Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad were extremely professional in connecting my stereo equipment, speakers, fire stick and programming remotes for my easy use. They educated me in the use of my system and how to navigate from one to the other. More importantly, they left me a business card in order to for me call if I run into any problems. I was totally satisfied with their service and professionalism.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nate Wilde was fast & efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nate texted me when he was 10 minutes away, and arrived on time. He had everything he needed, which was mostly his own expertise. He set up the audio for my TV/Receiver in pretty smooth fashion, even though the receiver had some presets that puzzled us both. He worked through them and had us set up in no time. Great work.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    GReat service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV and sound bar perfectly installed. Prompt appointment time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional installation of sound bar by Geek Sqd

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad arrived at agreed time. Very professional and knowledgeable. Evaluated old device to confirm it was not working before installing the new soundbar. Great customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stephanie was the Best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stephanie came to our home and did a lot of connecting and was extremely knowledgeable about everything she did. She was such an awesome young lady! She also Made sure we new how to work it all before she left us. Highly recommend her and Geek Squad. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround sound installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Javier and his helper were both extremely professional and very knowledgeable. They explained everything exceptionally well and even communicated that we can contact geek squad and ask for him if we had any questions. We haven’t had any problems and are very thankful to him.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Prompt service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad rep arrived on time and set up my audio system. The sound is great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Set up home audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was polite helpful and knew the product that was being set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth Every penny.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased an entire entertainment system for my family room. Geek Squad came out the following day to install a receiver and sound system. Within an hour they were done! Could I have done this job myself? Yes but I might still be working on it. Geek Squad was thorough, complete, professional. I am completely happy customer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The product did exactly what we wanted it to do.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The in-store staff was very helpful and familar with product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians who connected my new TV went way above and beyond. They created a work around that made it possible for the TV to fit in a cabinet we had in the house. I can't say enough about their creativity and workmanship.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Could not have done it myself!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just a few days after purchasing the new home theater system I shattered my kneecap. Obviously my physical limitations would have prevented me from installing the system. After observing the tech as he performed the install, I came to realize there was no way I could have done the work myself. A super value and one I recommend to anyone regardless of their level of do it yourself skills.

    I would recommend this to a friend