Customer Ratings & Reviews

The agents went above and beyond. The sound is great

We had an exceptional Geek come to our home. He didn't leave until everything was just right! He was polite, friendly, but most importantly on this occasion - he was very knowledgeable! He got our new TV system going, and we LOVE IT! We recommend the Total Tech Protection - we saved a lot of money on the purchase of the equipment and on the Geek installation.

the agents mounted and set up my television and sound bar. Things were working well when they finished the job, however, after a few days we needed for them to come back because soundbar was not receiving sound. we were informed we needed a new sound bar. I was a little annoyed. Brought new sound bar it was installed and and so far so good.

The installation did not happen. The universal wall mount contained fine print that identified that it would fit 'most' tv's. I happened to have the one the it did not fit. The technician did all he could to call to get me a refund for the visit. I was satisfied with the customer seevice.

The annual contract with the geek squad is an outstanding value. They have done so many things for me both in the store and in my home during this year. The set up of my very good but aging stereo system was fantastic. I was impressed that they even know how to set up an older model. I can’t recommend the geek squad highly enough.

Mike got my surround sound sounding better then ever. Thank you!

After insisting near voice sync was not suitable, Geek tech eventually switched out some hookups and now tv/sound bar is performing as designed to do. I was very frustrated that it took 3 visits to get it right, but i do appreciate your management's willingness to stick with me during the failures Thank you Ken Plunk

I had to schedule out about a month but the ease of service, professionalism and knowledge was worth the wait. I also received status of the tech online and they called in advance. Both tech were very professional and efficient installing my TV and setting up my sound system.

The Geek Squad got everything set up and working properly. Our old DVD player wouldn’t work, and they recommended one that they had i the truck, and got that set up, along with an indoor antenna. NOTE: We did not purchase a Soundbar.

The geek squad agents installed everything perfectly. They took my concerns into acccount and they advised me on how to make my installation the best it could be. They were friendly and personable.

We recently sold one of our two homes, so we wanted to consolidate equipment from two systems into one. The agent helped us determine which pieces of equipment to use in our current system. He spent a lot of time getting things connected, but probably not enough time making sure we understood how to work everything in our new configuration.

Very pleased with my audio setup. I believe i got the best sound i can out of my tv

Geek squad was great. Provided excellent service and they suggested updating my router which I would not have realized that it wasn't 4K in order for my new 4K tv to view properly. Well worth it to me hiring geek squad especially I didn't have the ability to get the tv home and place it on my stand due to the size. Needed 2 people.

The agent knew exactly what to do and how to do it

These guys really know what they're doing. They do a great job.

Branden did an excellent job of installing my sound bar. He was very helpful and well informed. Also, he was very pleasant and polite. I will be requesting him for any Geek Squad job I have in the future.

We wanted the TV sound connected to my husband's hearing aides, but it couldn't be done. The Geek tried a couple of ways to do that, but it didn't work. So, different hearing aides must be purchased. The service was good and the Geek explained what needs to be done. We were pleased with the service.

they work great i bought a soundbar the base a set of {1's} a 3 and they were easy to set up

Tech team was great to set up our existing Dolby Atmos sound bar. Our new tv is great as well. Thanks for such a professional job.

they were very polite and knowledgeable from start to finish of this process