Customer Ratings & Reviews

Service call by David was excellent. He not only took the time to explain what he was doing, but explained about the soundbar he was installing. Service was excellent; performance by this soundbar is terrible. I have reviewed as such on the Best Buy website.

The agent that helped my was excellent and very friendly. He solved my tablet problem quickly and processed the product warranty for me. This is why I keep coming back to Best Buy for my products and why I carry your service contracts. In fact I just talked a friend into getting your contract for her computer. Keep up the good work.

Good quality, a bit pricy I think since it is just better sound, no "enhancements".

Take the time to answer all questions and to explain other features

the tech who came out to set up my speaker knew his job and did a good job

This was my first experience buying a sound bar for my new TV. It was comforting to know that experts were installing it and could answer any questions or deal with any problems.

Installed my system and connected it to all other systems.

Technician was efficient, personable, and answered all of my many questions.

Geek Squad quickly and efficiently installed my product.

the Geek Squad came out and set up the surround sound which is fantastic!!

I had good Geek Squad service Would recommend to a friend?

This agent was fabulous. He took his time installing everything and then took all the time explaining all the features of the TV and how to operate it with both the TV remote and cable remote.

The two technicians were very careful with handling, unpacking my new Soundbar. After talking to them I decided not to have the Soundbar attached to the TV. I am very happy with their professionalism.

Great job The repair people who came to the helm did a great job

Excellent very professional guys thy are a gift to the company

Great Arrived on time, fixed problem, answered questions and corrected a few things for me.

The young men that arrived to install my soundbar were very knowledgeable and efficient. They answered all my questions and when they left, I was able to operate and utilize all the benefits of my new soundbar...my first soundbar!

The agents that came out and connected and set up my new LG TV and sound bar, it ALL WENT VERY GOOD IN THE SETUP. From what they did, it went differently from what I was expecting so IAM VERY GLAD THEY DID IT.

First TV didn’t work properly and thankfully I was within 15 days of purchase which allowed it to be replaced with no issues. I didn’t take out the insurance on the first tv but quickly bought it for the second. The second tv has been great. Love the color better on the new one as well. I think I just got a lemon the first time, but Best Buy and the Geek Squad were awesome.

Happy to have a way to play my vinyl records again.