Customer Ratings & Reviews

Thankfully after one (failed) attempt by geek squad agents to install and hook up our surround sound, they dispatched Mark. He was very experienced and was able to get all our equipment working properly. Plus he walked me through all the features on the remote and made sure I knew how to operate everything. Bravo Mark, awesome job!

Outstanding Crew ! Very good Sounds Fantastic Proffesional Job.

Excellent job by the guys! Great surround sound system!

geek squad came to house and set up my sound system with my tv sound is great

This group called the Geek Squad are amazing! The professionalism and willingness to help customers is second to none! They will not stop trying to fix the problem if there’s any to their customers satisfaction! You guys are awesome! Thank you for all the things you do for your customers!

All around Great Team. Buying the consultation plan was the best thing we did. Chris is a Fantastic Company Rep. Alex , Jerrod are Fantastic Installers. This Team has the ability to do Great things for Best Buy. Our family will not go any where else. Price isn’t an issue because of the Service and Excellent Communication Thank you all

Best Buy is the best! We would never be interested in dealing with any other retailer on purchasing TV’s, refrigerators, stoves, ring equipment, etc. Geek Squad genius’s when we need them the best security.

The techs were just fantastic and helpful in explaining the equipment.

Agents were timely and work was down flawlessly. Great job

They set up my A-V receiver and everything worked well.

Geek Squad expert "J" recently replaced our Sony Soundbar and Subwoofer under extended warranty with new units. She was very polite, yet professional, during her work. My wife and I are delighted with "J's" work and the speed she accomplished it. Thank you.

Experts in their knowledge of the equipment and installation.

He was a great technician and was good at what he did

The Geek Squad arrived on time and completed the install. They were polite and very friendly. Everything was explained and when they left we had a full understanding of how to operate our new TV. There was no mess left behind as they took all the packaging with them. I would highly recommend their services to anyone.

I thought that all the components were not only set up but actually also working properly after the setup. Unfortunately, the sound of the turntable and Netflix is not working properly. I did not think that I needed to check everything before the technician left, nor did I have the time, because of the long appointment window (7 am-noon, really Best Buy), to take more time off work. The process to get a hold of anyone at the Crystal lake store is just ridiculous, because nobody is ever answering the phone, once I finally got through a live person, I was informed that the call was answered from a national hub. I asked the representative, that I need to get in touch with the Crystal Lake store and he hung up on me, immediately. I had to go to the store during a pandemic to finally talk to a Magnolia representative who seemed annoyed about my request to set up another appointment. We'll see how this will turn out.

They were very outstanding done a good job and very nice. And everything so far it's working fine.Thank you guys

Item was as advertised and worked well. Item was as advertised and worked well. Item was as advertised and worked well. Item was as advertised and worked well. Item was as advertised and worked well. Item was as advertised and worked well.

Thank you for expertise! An amazing team!! Excellent service!! He went out of his way to make sure we were satisfied! We will always shop at this location and look for this team!

Very professional. Knew what he was doing. Set it up in no time.

The geek squad installed my new wires perfectly,,,,,,