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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 127 Showing 2,521-2,540 of 7,928 reviews
  • Rated 5 out of 5 stars

    makes life so easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tech support staff make buying and setting up any new electronic item a pleasure. Our tech had it setup in minutes and made sure it worked exactly the way we wanted. This is the BEST 200.00 dollars you will ever spend

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Basic set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer did great job putting the system where I wanted looked good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Went the extra mile

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Early for appointment. Wore shoe covers. Very satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the Rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new 55" Samsung QLED TV screen and Samsung sound bar are functioning perfectly because of the technical skills of the Geek Squad who assembled my new entertainment center. I truly lack the skills to have done this myself. I have depended on the Geek Squad for 4 years. Best money I've spent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech knew exactly what needed to be done and got it done quickly. Great job and well worth the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adam, the Geek squad agent that came to the house to fix my surround sound theatre system, knew immediately what to do and how to fix it. In addition, he was very polite and promptly on time. I am so glad I took out the annual Geek squad extended warranty. It’s a pleasure to know that they are there to back everything they sell.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The service is everything I wanted.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Geek Squad do all the setup for new system - 55" Sony 900E, sound bar with woofer, blu-ray player, network cables, new modem and new surge protector. They answered all my questions on site to my satisfaction. When I had some issues (that were the result of my Internet provider not doing their job correctly), they helped me diagnose the issue over the phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Prompt and quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were prompt and quick. Only complaint was it was hooked up with Xfinity hot spot in my neighborhood instead of my own wifi network. Both are wifi 6 and my phone at times would connect with the hotspot first. But I was able to fix that issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was excellent! I would recommend the Geek Squad for your needs.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sound system sounds great. Can't see the cables. Nice neat job.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad installed my speakers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came on time, were knowledgeable, quick and neat

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Above and beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I didn’t have the sound bar when the tech came to set up TV and device .. he demonstrated where to insert cable and how to program to my specifics. Joel also gave his contact number at the store if I needed him to direct me or come bck and set it up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up TVs day sound bar.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was great. True professional. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad young man installed it and went the extra mile that DirecTV didn't and got me in complete control with one remote instead of two. Now that's personal care customer service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Basic Audio Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an awesome job. We certainly appreciate their help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected a sound bar to my wall mounted TV, that they had previously installed. They were professional and courteous, careful in these 'Clovid-times', and quick. They were very willing to answer questions and quite informative. We are satisfied with the product and the service!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Liked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems. Love the sound. Easy setup. Love being able to adjust bass & sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installation crew. Sound system sounds awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Theater Room Set up.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Technician, movies sounds better than ever.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I got spammed right before that appointment for 20

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She checked 2 computers and went over my tv. we were cmpromised and the person said they worked at Best Buy and Geek squad. Not good for me or you!!

    I would recommend this to a friend