Customer Ratings & Reviews

they set up the soundbar quickly and explained operation

Excellent crew of two set up my new tv, soundbar and other devices. They made it look so easy and it has worked flawlessly since. They were very fast and right on point with the scheduled time. They even helped me carry my old tv upstairs to my daughter's room. Thanks again, great job!!

There was a miss communication on the app, when i tried to reschedule the appointment. Im guessing because its the holidays, the app kept crashing. But two ladies arrived to our house and provided an excellent service.

Excellent service! Very knowledgeable. Fast and efficient

Showed up on time, did a very clean and professional job!

Grant Garrean successfully installed a Yamaha - 630W 7.2-Ch. 4K Ultra HD A/V Home Theater Receiver - and reprogrammed my Harmony 900 remote to control the receiver functions. He came back to correct the control of the second zone. Grant was efficient and knowledgeable about the set up required. I am happy with the performance of this receiver.

The total tech members did a great job. They were very knowledgeable and helped give me a quick rundown on how to operate my new tv and soundbar. They also did a good job of mountinf my tv on the wall. Thanks!

Shane was very knowledgeable and friendly. Installation went without a hitch, he programmed our remote and answered all of our questions.

Tim and Alex were very polite and professional. They are very knowledgeable with the products. Although they were not able to set it up fully (woofer and left speaker were not working), they

Yes they did a fine job,knew what they were doing and gave good explanations of hor to use all the equipment,parts,and people to contact if i need sny help in the future

Agent was very knowledgeable, friendly and helpful. He diagnosed the problem with my sound bar and solved the problem. He also adjusted some of the settings on my tv, and asked if there was anything else he could do for me. I would highly recommend Best Buy’s Geek Squad service.

I did not need a TV mount but to fix my Sono sound bar. Unfortunately, the Geek squad guys did all they could but, I have to call and return my Sono. Best Buy website and service center need to be able to select better service call specific requests and alerts. Geek squad guys trying to get my refund for TV mount set up.

I appreciated the help in setting up my soundbar. I’m not comfortable setting up electronics anymore. Geek squad was efficient in setting up my soundbar and patient in explaining how it works

The guys quickly had my device hooked up and programmed, ready to go.

My earphones were connected to my tv quickly. The explanation given on how they worked was clear.

The geeks came into my home and made the tv and sound beautiful.

Excellent customer service! Made sure everything is working properly and making sure that we knew how to use it. Very patient and an expert in his field!

The technicians were professional, pleasant and courteous

The agents hooked up our sound bar in an instant without any trouble.

We had problems with getting the audio to sync with the video, which was really annoying when watching talk show programs or action movies. Replaced the sound bar twice and still had problems. Finally, the Geek Squad got it working perfectly!