Customer Ratings & Reviews

The agents installed my sound bar and educated on how to maximize my device

We have an older sound surround system that hasn’t worked in years. (Not purchased from Best Buy.). Finally broke down and made an appointment. Richard was fabulous! On time, polite and knew his stuff. We showed him the system and how we wanted it to work. We had to reschedule because we needed an unexpected part. Because Richard was so good, we requested him for the second visit and was willing to wait and extra day for him. Happy to see him return. Didn’t take long for the setup. Richard also reprogrammed a remote and we were rocking and rolling! Yeaaaaaay Richard! He’s the best!

My Geek Squad installer was unable to set me up because my very old equipment could not be configured with my new smart TV. He tried to install over 2 visits but nothing seemed to work. I considered his continued efforts to make the installation so exemplary, that I had to give 4 stars for his customer service alone. His name was Dyami Somchay and feel he should be recognized for his work ethics and thoughtful work.

Shaun and Victor were my geek squad installers for my new soundbar. They arrived on time and got things up and running in a short amount of time. Afterwards they took the time to tweak all the settings and it sounded like I was in a theater. After all was set-up, they installed an app on my phone so I could easily play with the settings to my liking. All is running well at this time. Highly recommend them for the install you may need.

Service was great. Your man connected everything the sound is superior. He did an excellent job.

I had some trouble connecting my system together. Had the Geek squad come in. He connected it in a very short period of time, showed me how to navigate the system and answered any of my questions. Very happy with the service. Thank you.

Tech agent quickly corrected a problem that developed with my sound bar after a painter working in my house had disconnected everything and then reconnected them incorrectly. The agent explained what he was doing and how to avoid the problem in the future.

Soundbar, speakers and subwoofer were reconnected to Wi-Fi. Sonos system is excellent and is usually easy to setup but if a problem occurs it can be difficult to correct. It took the representative some time to straighten it out but finally got it to work.

SONO SOUND BAR It is just what I had been looking for sound great.CHICO from GEEK SQUARD he is the best he showed me how to use, he is very Patient. If I have to call GEEK SQUAD again I will asked if CHICO can come out and set up whatever I need.

The agents moved a TV set to another room. Then the installed a new tilting wall mount and mounted a 85" QLED TV just where we wanted it. They hooked it up to my TV service, powered it up, set all the settings properly and showed me how to so much with it. Also had a Netgear modem installed, and an eero mesh system installed along with 2 Alexa Show devices. Next they confirmed my Home Theater 5.2 system and balanced the sound very nicely. Very good group of agents. Polite, informative, well mannered and cleaned up everything after installs completed. HIGHLY RECOMMENDED!

Sound Bar is Great quality, enriches my LG OLED experience! Perfect installation by a Geek Squad Pro!!

I love this sound bar the sound makes me feel like im watching a movie at the movies

The guys at Geek Squad have done remarkable work setting up our new LG Big Screen TV & Dolby sound system. It works great! Having an amazing TV viewing & sound experience! TV is well mounted and sound system is placed just right in our living room. We love to blast it on action movies!

The technicians who connected the sound bar were contract workers. They were very professional and were more knowledgeable than the last direct Geek Squad employee who set up our tv.

Chris is very knowledgeable, very friendly and helpful. He solved the all problems. I tried set up by myself and had the problem to add the subwoofer and couldn’t connect it to the TV since I used wrong cable and wrong internet. I have Wi-Fi mesh at home but I still choose Verizon router that cause all problems. After talking Chris I learned lots. Now I have my Chromebook’s connected to TV by myself.

The Geek Squad was excellent,on time,professional work, friendly young men,knowledgeable,answered all my questions

The Geek Squad Tech (Miriam) was courteous, efficient, professional and resepectful of my home. She assured that the system was working to its full capacity after installation. The set up was quick and easy. I have no knowledge of this new technology so I greatly appreciated her patience, friendliness and professionalism.

I don't know when it is at best buy store the sound it different than in your house, and your window for installation is to long and wrong, anyway the guys did a wonderful job on the install.

I had purchased a soundbar and was very disappointed in the sound. I finally called the geek squad to have them check to see if it was defective. He checked it and found it had not been setup properly. He fixed the problem and I am much happier with the sound.

The team (Charles and helper) arrived on time; they covered their shoes and got to work. They answered all my questions that I had and troubleshot to even hook up my old VCR to my new equipment. TV, Sound bar and Apple TV work great along of course the VCR (for all you tape heads). Highly recommend.