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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7919 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 130 Showing 2,581-2,600 of 7,919 reviews
  • Rated 5 out of 5 stars

    TV/Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a wonderful job! Thank you very much!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Audio is geat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the Geek Squad came out and set up the surround sound which is fantastic!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent setup service.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up my A-V receiver and everything worked well.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was a great technician and was good at what he did

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You're my hero Geek Squad Man

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a new sound bar for my TV because I didn't like the sound coming out of my 7 year old sound bar and thought I needed to upgrade. Geek Squad guy sowed me how to use the sound bar remote to fix the problem, saving me money on a new one.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great set up

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were timely and work was down flawlessly. Great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad rules!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who installed our new 65in tv were vert polite and really knew their stuff. They had the new tv up and running in no time flat. They also were very helpful in showing us how it worked. They were also fun to talk with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I miss this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish this was still included with the Total Tech membership. it has been removed from the new program. The new program has no real value to me for the cost.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Accurate service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was prompt and accurately assembled my new sound bar and base. Downloaded data to my phone, gave me instructions regarding the remote control and in 30 minutes it was complete.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jake Boinura and associate Zaria were expert, friendly agents who answered all my questions regarding the new system and how to operate it. Great service! Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding Crew ! Very good Sounds Fantastic Proffesional Job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up my soundbar in minutes. They were efficient and answered all my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Knowledgable team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Experts in their knowledge of the equipment and installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were having issues getting our sound bar connected. Called the Geek Squad and they had it up and connected very quickly. We have used Geek Squad for computers and speakers in the past and knew we would get great service. Thank you Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roku TV Soundbar - a good buy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roku soundbar for our Smart Roku TV, which were both set up by the Geek Squad. Kudos to the Geek Squad, they did a terrific job. We are very happy with the Roku sound bar.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Thins went well,,,,

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad installed my new wires perfectly,,,,,,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad excellent service, respectful . Explained the sound system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were just fantastic and helpful in explaining the equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    knew their stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had it installed by geek squad contractors. they were in and out. knew their stuff. showed hubby how to use remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad is the BEST!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup of our soundbar by Geek Squad especially Nolan was so efficient and they are so helpful. It is a pleasure to have this set up our soundbar. They are the best!!!!!

    I would recommend this to a friend
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