Customer Ratings & Reviews

James did a great job with sound bar installation. Accommodated our schedule when our cable tv service was delayed!! James is fast, efficient and very knowledgeable!!

Hard to judge, the first tech was great, mounted a 65" tv making sure it was exactly where and how high we wanted it. He also made sure we understood how to use the remote control etc. We decided to return the TV and buy a different model. They two techs that came was almost as good as the first guy. I'd say the first guy would get a 5star, they may get a 4star. We then added an amazing surround sound system called Sonos. Really excellent! But the third tech who installed this system was annoying. I felt like i was annoying her if when i'd ask a question or said how I'd like it to work. After she left, the system didn't do what we knew it should be able to do. We called the Sonos company who were fantastic, problem solved.

Great job setting up sound bar. Even greater job making sure all the cords were placed and cooled in such a way to minimize the clutter. Also great instructions on how to begin to use the system and the remote. Left card for follow up, which I needed to utilize. He got back to me with the fix for syncing sound with voices on TV. A godsend.

The agents connected the sound bar and checked it out thoroughly.

William did a fantastic job and got all the head phones working properly. However, the hookup pf my receiver to the headphones and to the Spectrum controller is still an unresolved issue In addition scheduling by Geek Squad is a serious problem (required manager to even get my service scheduled )

I was really impressed by their home set up. They were very attentive to exactly what I was expecting. They made sure that it was aesthetically wonderful. They took that extra step I’m a very happy customer!

Most of the time when I have Geek Squad come by to install new tech, I have absolutely no problem with my installers. This time, that was not the case. I asked to have a new Samsung soundbar installed to improve the sound from my Sony TV. Yes, it's a fairly simple install, but honestly, I wanted to ensure it was connected properly to avoid any issues. When the agent arrived, he did the setup, but he failed to check all the components -- specifically, the remote control. I shouldn't say he failed to check it; he did. AND IT DIDN'T WORK. The remote wouldn't increase or decrease the volume, it didn't change the volume on the subwoofer, and he couldn't get it to change to different presets. He kept pointing the remote at the soundbar -- nothing. After about 10 minutes, he shrugged his shoulders, declared it done, and left. I spent the rest of the holiday season becoming increasingly frustrated with the soundbar and recently returned it. Had the Geek Squad agent finished the job or admitted the remote wasn't working properly, I might still have the soundbar I had wanted in the first place. Very disappointed in Geek Squad.

The Geek Squad installed my new 55'' TV, soundbar, rear speakers, & sub woofer. They were very clean, worked fast, installed all my streaming apps, & wore masks. They then dialed everything in. Highly recommend the Geek Squad!

Easy install on the sound bar but it works perfect.

The most recent soundbar setup by Tim was perfect…had some issues with the initial product & setup but the recent setup for my replacement soundbar was fantastic!

TV is not mounted it was setup on top of the TV stand with the soundbar.

Except for a hum coming from the subwoofer, GREAT!

The installation was very simple, easy and quick to do

Very good job installing and optioning my Sony Flatscreen, Soundbar and Subwoofer, and Blu-Ray DVD. Useful user instructions. Both representatives were very friendly and knowledgeable.

Very good job installing and optioning my Sony Flatscreen, Soundbar and Subwoofer, and Blu-Ray DVD. Useful user instructions. Both representatives were very friendly and knowledgeable.

Great TV, great installation extremely competent installer

Satisfied with the service. Thank you. Will return to best buy in the future.

The Geek Squad arrived right on time. They wasted no time setting up our new TV, sound bar, and Blu-Ray DVD player. Watching them go through all the steps to get these things running made us realize that we made a good choice going with the Geek Squad. We'd probably still be trying to get everything to work properly had we done it ourselves!

The geek squad installed our sound system with the TV and did an amazing job. They took the time to show us how to use the items and gave us value recommendations. They were on time and very courteous.

Matt P. did a superior job of installing the Samsung Q800C sound bar. He is a highly qualified Squad member! I will request him on my next purchase.