Customer Ratings & Reviews

Joe set up the home network for my new Sony 75" TV, and he did an excellent job. He showed me how to work everything and made sure I was comfortable with all the settings and controls before he left. He was careful with the equipment and was always very professional. Thanks, Joe!

Service rep provided great service, and made good recommendations

Technician very helpful in determining issue of background noise and lack of separation from voice.

The installers were excellent and set up a sound bar and surround speakers finding a way to set up all speakers in a difficult room so that you can hardly see any wires.

They were extremely professional. Even though Best Buy messed up my orders by separating the items for different days but the technician was able to work things around so he did fixed everything on the spot.

The guys were great - and SO helpful in making sure we understood how things worked! They really went above and beyond what we expected. Yadi was terrific!! We got extra tips on how to manage controls...just super.

Alex was professional, knowledgeable and friendly. After he hooked up my sound system he offered some guidance on getting my DVD/CD player hooked up when I get a bridge. This was my first experience with the Geek Squad and it was a good one!!

Excellent service. Quick and efficient. Reasonable.

Awesome service techs , very helpful & respectful, unable to complete on first attempted set up but they were persistent in getting us what we needed & thought we had purchased in order to give us a great set up.

Our family room sounds like a theater. The techs set everything up wonderfully. We couldn’t be happier with our purchases.

Chris was the young man that helped me, he spent all the time I needed to make an informed decision which led to a purchase I'm very happy with. There were several other customers waiting but he called for help for them and didn't rush me in anyway.

Happy to be confident of all my current equipment & tech support to guarantee full top performance of all my Best Buy Electronics,,, professional COVID safety protocols on time great communication friendly.

They did a good job, but they were very much in a hurry and didn't want to bother explaining all the options. The technology was new to us, so we would have preferred a more thorough explanation. We felt we had to really push to get our questions answered.

Very friendly, very polite. Removed old tv & hauled it away, mounted new tv & connected all my existing devices to new tv. Also zipped tied loose & hanging cables.

Geek Squad quickly set up my new sound bar and smart tv. They connected the cable and blue ray player and set up all remotes. This was a definite time saver for me and U was assured that my equipment was maximized to its potential. Great value for this service. I would highly recommend.

Lessor experienced technician than others I have experienced in past, had recently come to my house installed a sound bar for another one that when turned n would not give any sound. It had to be turned off and on repeatedly in order for the sound to come on. The picture on the TV would always work but no sound until played with. Well the new sound bar installed did exactly the same thing and still does until hopefully another technician scheduled in the next day can solve the problem. There is no reason this new sound bar is not yet working except for the inexperienced technician who did the installation and could not make it properly work. The previous sound bar was a Samsung and the newest is a BOSE. IN FACT THERE WERE OTHER REQUESTS INMADE THAT THOS TECHNICIAN COULD NOT PERFORM AS WELL. VERY UNSATISFYING THIS TIME AROUND WHICH PROMPTED ME TO TELL THE GEEK SQUAD NOT TO SEND THE SAME OR PREVIOUS PERSON AGAIN.

Geek Squad mounted my 55 inch TV to the wall and organized all the cables to where they are pretty much invisible. They did an awesome job and my wife is finally happy not to be looking at a cable mess. Geek Squad was very courteous and considered. They had protective cloth they used to cover items and floor. Also cleaned up nicely afterwards.

This service was part of a larger service of moving TVs, adding mounts and setting up the audio for three areas. I could not be happier. Scott did a great job, very professional, and explained everything in a manner that I could explain it to others (very important in my house) Job well done!!

Works well. Sound is appropriate for our living room.

Geek Squad set up our new home theater system and programmed our new Harmony Elite remote. They did a good job that was above our ability. Nit Pic - sound levels unbalanced between AM, FM, Blue-Ray, TV and internet. Would have liked them to be more balance. I wish I noticed the BLASTING sound levels before they departed so they could fix it.