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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7919 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 134 Showing 2,661-2,680 of 7,919 reviews
  • Rated 5 out of 5 stars

    Geek Squad is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We wound up not having to use this soundbar. A tech came to install it and a was able to retrieve a code so we could use our other older one. We were happy about that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is awesome and knowledgeable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was sent to make sure our TV and sounder were properly installed which was previously set up by a Best Buy 3rd party service. The geek squad made sure everything was set up properly and eliminated a lot of cable that we no lingered needed. They did an awesome job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wires for the sound bar the great wires

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I set this up by myself and I had a little bit of help when knocking Joshi baby talk to me over the phone they help me guide me through the setup I'm very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hey Now The Geek's no What's going on!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the professional experience I had with the Geek Squad! My experience was very good and my technician solved my problem very quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buying a large TV have the Geek Squad Instal it!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my large screen TVs mounted and setup by the Geek Squad. They did a great job and taught us how to use the controls to get the most out of our televisions. But Buy you rock!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So happy we used Geek Squad

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected to a Denon Receiver, Smart TV, Surround Speakers with sub-woofer, DVD, Turntable, CD player, and Cassette player. They explained the Denon receiver and new Logi remote control. There is no way we could have done this. They were execellent and even returned later to see how we were getting along.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great customer service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Five star service installing my home theater system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Victor and Jose were TERRIFIC!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zictor and Jose were terrific. They were so knowledgeable, quick, and very friendly if I ever would need service again I would ask for them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This was done so efficiently.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man was so considerate and helpful in explaining how to use everything. He was kind, courteous and professional. It was a pleasure meeting him.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service that keeps you from screwing up you system yourself

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time, Very professional and knowledgeable

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Audio set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now I have a good quality sound. Workers were great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that set up our TV and sound bar were fabulous!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We are extremely pleased!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are extremely pleased with the in-home Geek Squad Tech service. Tech Mitchell was very respectful, knowledgeable, and professional in setting up our television purchase. We were so impressed with him we requested him again when we purchased audio equipment. Thank you for great service!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wireless sub woofer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He could not get my sub woofer to connect. He told me I would have to replace the entire sound bar. HOWEVER, at the store I was told that I only had to replace the sub woofer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were extremely professional. Even though Best Buy messed up my orders by separating the items for different days but the technician was able to work things around so he did fixed everything on the spot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and courteous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is a group of knowledgeable people. The two men who came to our home were courteous, professional, knowledgeable and proficient in getting our sound system up and running smoothly. Thank you so much! We would definitely use the Geek Squad again for our technological needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only half happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the advertising on the box isa little deceptive as far as the wireless speakers are concerned, they are not truly wireless

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came to my home were very helpful and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed with my tv. Only way to go on these ecpensive electronics

    I would recommend this to a friend
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