Customer Ratings & Reviews

The good is that they got my tv working with my cable box. The bad is that they could not get the surround sound speaker kit to work with the sound bar and left me to dismantle the speakers and stands in order to return them.

The agents connected the soundbar to my new TV without any issues. They tested all settings and set it for the best sound performance. They also explained the settings to me so that I know what settings to use if I needed to reset it for any reasons.

Geek Squad did an excellent job with setting up my home theater system. They set up my sound bar, TV, receiver, DVD player and coordinated it all with using a single remote from my cable company. They even cleaned the TV screen and area once finished. They took the time to teach us how to run the remote and were courteous. Thanks Geek Squad!

It's not Rocket Science, but there are some electronics savvy and specialized mental training that's needed to pair up lots of the new tech that's on the shelves @ Best Buy these days. I wrestled with pairing my wireless Bose for 3 days. The Geek Squad Agent paired it to my flatscreen in an hour.BOOM !

EXCELLENT SERVICE FOR INITIAL SETUP OF TV AND EXTERIOR SOUND SPECKER SETUP.

The agents were friendly and highly competent. However, they still have not responded to the one issue that I have communicated more than once: The coax cable "TV" input on this new 65" LG TV appears not to work. I really would like to resolve that issue ASAP.

I had my large screen TVs mounted and setup by the Geek Squad. They did a great job and taught us how to use the controls to get the most out of our televisions. But Buy you rock!

The tech who came out was professional, friendly, and knowledgeable. He walked me through all the setup and how to solve minor issues it any.

Very professional an knowledgeable about the system

Sony sound bar has very good sound, very easy to use,

Aaron does a fantastic job and consultation makes it work

best buy geek squad was quick & fast & explained everything! exactly what I want & the price I wanted to pay!

The soundbar was not installed. It was recommended that our media room speakers be installed instead. We have had the soundbar for a long time and it worked perfectly fine before this move. It still works, something about the sound bar was competing with the new TV sound.

Geek Squad mounted our TV to our brick fireplace wall and explained every step of the process to us so that we weren't trying to guess what was being done, why it was being done, etc. Plus, both of the technicians were very respectful of our home, while wearing their PPE.

They were nice guys but don’t know how to do there jobs I had an appointment for 2-6 pm and they were calling me at 8:30am of the day of the appointment to change my appointment and I feel that is very unprofessional.

They hooked it up blue tooth to use with my old remote.

The Geek squad kept me apprised of their arrival time. They set up my TVand sound bar and had both working in a matter of minutes. The tutorial was probably a little quick and short for this 70 year old. I had to call when a few days later the TV froze up requiring a power off reboot. That squad member was patient and helpful.

These guys continue to impress with their install services. I have used them time and time again, and will continue to do so!

The Geek Squad did a great job setting up the sound bar and subwoofer.

We wound up not having to use this soundbar. A tech came to install it and a was able to retrieve a code so we could use our other older one. We were happy about that.