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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 136 Showing 2,701-2,720 of 7,928 reviews
  • Rated 5 out of 5 stars

    Sound Bar Hook-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad representative was very knowledgeable. He had our sound bar installed and operational within minutes. The tech answered all my questions to my satisfaction. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome as Always

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad personnel are the VERY BEST you can get when it comes to knowledge, reliability, professionalism. They are polite, courteous and careful in your home. Just excellent!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    1st tech bad; 2nd tech good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought a new TV, & our surround sound system & peripherals (DVD player, DVR player, etc.) needed correct routing through our complicated Denon receiver. The first tech we paid for just screwed things up with no explanation. After being specific about our needs, the 2nd tech did a fine job, and left us a "cheat sheet" with instructions for all remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High marks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soundbar setup was quick along with TV installation on wall. Did pairing of devices with remotes. Though my soundbar doesn't always power on as it should with cable remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mounted my TV like I asked them to.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We moved from Gilbert to Mesa in our new home, and The Geek Squad came to our new home and mounted the bracket on the wall and mounted our TV on the wall. They made sure before they left that all was working. TV, Sound Bar, 4K Blue Ray Player, Cox TV remote all was working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two guys did a great job re-connecting all my equipment and setting the controls to my liking. Took our old tv with them, glad I didn’t have to deal with that!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent mounted my Soundbar about three weeks ago and I am pleased with the outcome. I would purchase this item again if given the opportunity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kristopher arrived right on time and was able to decipher the problem with my rear surround sound speakers. It was not an easy fix but he was diligent and used his expertise to fix the issue. He was friendly, knowledgeable, helpful, and professional. As a retired teacher I give him an A+++++.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were knowledgeable efficient and neat

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    All went well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the Geek Squad set our sound bar up. No problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install of all sound system equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected speakers, blue ray player, CD player and receiver to my tv that I recently had moved to another location in the home. This system is now going to be our main one in our home. The work was done with care and works wonderful. We are very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    amazing customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the guys that came out to set up my TV and soundbar were amazing. super respectful and prompt. they were able to answer any questions i had and it didn't take them long to get everything wall mounted and set up for me. i will Definitely use this service again in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoy being able to hear the tv all over the house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Do Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enrique the geek tech is solid. Organized all my cords for a clean look.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech installed the soundbar and my new 55 inch Q85 LED TV. Very pleased with installation and would highly recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wires for the sound bar the great wires

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I set this up by myself and I had a little bit of help when knocking Joshi baby talk to me over the phone they help me guide me through the setup I'm very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could have easily set this up myself, but the techs were more than happy to do it while they were there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my sound bar quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents added our sound bar to our new TV, and it fits perfectly under our new 65-inch Sony Bravia TV! Chris and his colleague did an amazing job arching this to our Sony sound system!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installation was fine the product was poor.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came out to troubleshoot the installation of the TV and the Soundbar. The sound bar had not worked a week since it had been installed. The installation was fine the product was poor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job by Alex

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex did a great job with sound bar. Very helpful with instrhctions

    I would recommend this to a friend