Customer Ratings & Reviews

Great sound without blasting out my ears.Works great.

Wow what great customer set up given by the Best Buy team. Very professional and explained everything to us. We had the best experience.

I was very pleased with the professional experience I had with the Geek Squad! My experience was very good and my technician solved my problem very quickly.

Geek Squad did a great job setting up my new 4kTV. The only thing I wish that they would have done is get my Bose remote I use for my sound bar to work with Directv Now to stream TV online. I have to use two different remotes, but its not the end of the world. They did a good job overall setting up everything and connecting my sound bar..

The young man was so considerate and helpful in explaining how to use everything. He was kind, courteous and professional. It was a pleasure meeting him.

alot of nosie in kitchen hard to here tv set up sound bar wow love it

Great product and should be used .very simple and worth the money

The two agents were friendly and hooked up our new audio system quickly, then explained how to work the remote with the audio system. The problem was they did not match it with the TV remote or even check to see if it worked with TV remote also. Now we have to use 2 remotes for our new TV which is suppose to do everything with one. Many calls to BEST Buy, phones always busy, put on hold forever, transferred to different depts, and still not fixed, or even gotten a "followup" visit to correct it which is suppose to be guaranteed. Probably should give 1 star, but they were knowledgeable and friendly. Other services used have been good in the past..on the fence if I'll use them again.

The Geek Squad came out when they said they would! He got our sound system to work after cable company had messed it up!! I did have a few questions about a cable that wasn't hooked up to anything, but the guy didn't answer the questions and didn't want to investigate further what this cable was for:( (Reason why I didn't give a 5 Star.)

Had Geek Squad deliver and set up our new Samsung Smart TV. They arrived on time, set it up and instructed us how to use it. They cleaned up after themselves and were very helpful answering our questions. I recommend the Geek Squad to anyone who needs them.

The Geek Squad set up the new TV, connected all the peripherals, and demonstrated how it worked. I needed additional support with the remote and the DVR, which was promptly and thoroughly provided.

Very professional team! Arrived before time and knew exactly what need to be done. Communication to ensure my devices were centered in the correct place is priceless!

I bought this as an open box. When the Tech came out to install it, she noticed, something was wrong with it and told me to return it. It should never of gone on the shelf like that. Thanks to the tech, it was noticed right away.

Did a good service for the two items they come for. Hook up a door m bell, and sound bar. When they left they FAILED TO HOOK SCREEN DOOR, ON A VERY WINDY DAY . SO THE WIND CAUGHT THE DOOR AND CAUSED BAD TEAR IN THE FRAME AND DOOR ITSELF. THE DOOR WILL HAVE TO BE REPLACED. Ralph

I had never utilized the Geek Squad before and like anything new, had some hesitation. However, the technician who was sent to install the product that we purchased from Best Buy was personable, friendly and tech savvy. He did a great job in getting the product installed and making sure it worked properly before he left.

had it installed by geek squad contractors. they were in and out. knew their stuff. showed hubby how to use remotes.

Great sound. Excellent installation by Frank and Richie.

Geek squad tech did a super job setting up TV and programing my remote. Really knew what he was doing. Highly recommend you use this service if you have any more than just a plug in and turn on setup! I had surround sound and Logitic remote to be programmed. Paid a little extra over basic setup but well worth it!

The installer, Justin, was fantastic. He actually came by twice as we accidentally unplugged unit and couldn't get it to reboot. Patient and professional!

Thanks for your help. As a senior citizen with limited technical knowledge of todays systems appreciated the Geek team member setting up my system.