Customer Ratings & Reviews

These guys were well trained, cordial and responsive to our questions and completed the set up amazingly fast! They were helpful getting remotes programmed too and made sure we knew how to operate them.

I bought 5000 worth of electronic and paid $100 to have items delivered and hooked up. The guys did a great job of setting up my TV, soundbar, and my other products. They took the time to ask me questions for TV set up and explained the remote. I am truly impressed with Best Buys new service program.

The Agents were knowledgeable and professional mounted my brackets then the TV! They also hooked up my Sound Bar and helped me with a TV I purchased previously at Best Buy and it’s Sound Bar

My geek squad service technician was excellent. He knew what to do to set up my new tv and receiver. I was sold an incorrect cable, so technician went to the rest of his appointments and gave me time to return one cable and replace it with correct cable. He came back that same day and finished the job.

The agents set up my soundbar and bass. They were extremely knowledgeable. They made me feel very comfortable, and explained how to use the controls.

Great service from Geek Squad setting up my sound bar for my new TV. He did a great job and love my sound bar! Cannot do without Geek Squad for sure!

The set-up was easy and the sound is fantastic!!!!

NICE PRODUCT USE IT SURE BESTBUY TEAM GOOD WORK U

Awesome sound, very easy to work. Easy to install.

I was unsuccessful in completely hooking up my new AV receiver, so I called in the Geek Squad. My agent, John L., was amazing. He hooked up the receiver to all of my components and updated my universal remote. It all works great now. John L. is the consummate professional!

I think the advertising on the box isa little deceptive as far as the wireless speakers are concerned, they are not truly wireless

The guys where thoroughly complete with the installation. The where very cautious with my tv. The sound bar mount was perfect. I sent them a picture of a mount and it wasn't the correct one so they found the correct one. It looks so much better

The Geek Squad set up my soundbar in minutes. They were efficient and answered all my questions.

The soundbar setup was very easy for the Geek Squad and they made it work for us to hear everything.

Installed equipment quickly and professionally.Good Job.

We were very pleased with the service we received for the setup of our new tv and sound bar. Our technician was very kind and patient and took his time to make certain everything was in precise working order. This included moving our old tv to our bedroom and hooking it up. A job well done!

Smaller TV in bedroom was missing a connection that was not completed on 2/27 when soundbar was added to this TV. This connection was completed by Geek Squad tech on a second visit a few weeks later & sound now comes through the soundbar only.

While she was here working to correct the receiver issue we were having, the tech offered additional services for additional small fee which I readily too her up on. Using my Bluetooth speakers outside that have been installed for 2 years and unusable. Thank you

Just want to let you know this is a rather lengthy review but ai wanted to be sure each issue was explained. If I could rate ZERO stars I would. After purchasing my Sony Bravia XBR 65X900F TV and Sony HT-Z9F soundbar this past February, I wasn’t able to balance the volume input between the two. There were shows on Amazon Prime where I had to have the TV volume all the way up to 100 while the soundbar was on 50 and still wasn’t very loud. If I turn the soundbar off and revert to the TV speakers I can hear the show just fine between 35 and 40db’s. I enrolled in the Geek Square annual service and on 8/25 a tech came to my house to make adjustments. They were unable to rectify the situation stating it had to be a faulty soundbar and if I took it into the store in Roseville, Ca where I bought it perhaps they would swap it for either a new one or a different model. She went on to say it wasn’t uncommon for Sony TV’s and Sony soundbars to “not play well together”. I took her advice and returned the soundbar on 8/29 to the Magnolia department where the notion of exchanging it was dispelled immediately. They said it would have to be returned to Sony for repairs. I was notified on 10/1 it was repaired and I could pick it up. My wife went to pick it up and even something THAT simple was a fiasco. First the service tech couldn’t find it even though she had the paperwork that was given to me when it was dropped off. Next I was put on the phone with him and had to go through everything my wife did in identifying the unit. After almost an hour standing there and close to 20 minutes on the phone the tech magically found it. I brought it back some, went through the special instructions on how to connect everything so it would function properly. The result? SAME ISSUE!! It still wouldn’t sync the volume between the TV and soundbar. So i’ve run out of patience which is why I want to share my experience with EVERYONE who is shopping for Sony TV/Soundbar combinations AND those who are considering subscribing to the Geek Squad Total Tech Support to think twice about both purchases.

The squad connected everything, removed all the old stuff, answered all my questions, demonstrated all the functions, and made sure I knew how to use it. Very polite.