Customer Ratings & Reviews

The service guys installed the sound bar with the Samsung TV installation. The installation went well. Excellent customer service.

This added such a great sound to everything I watch.

The Geek Squad technicians were able to connect our existing Sonos Soundbar to the new TV and make sure playback was functional on all connected devices including cable box and Apple TV. Plus the TV was mounted to create a streamlined look with the soundbar which resulted in a uniform look as if the Sonos was attached to the Sony TV. All in all, connecting audio looks easy but when multiple devices and WiFi are involved it's good to have a professional oversee all connections so you are getting the highest quality sound playback and responsiveness on all remote controls.

Clear. Natural audio. Powerful Especially i am hard of hearing

Eric and Rodney had done successful tv installs for me earlier this Year. I bought the Sony sound bar and upgrade DVD to increase my enjoyment of movies and other programs. The installers seem very competent. Unfortunately I have found that I have had to go back to using like 4 remotes to fully control my programs with all my equipment. I had purchased a Harmony multi-device remote for my earlier install and now it is less functional than before and I regret getting it because I still need the other ones. So I guess I should go back into the store and talk to my consultants in the home theatre department. RV

Saul was very knowledgeable of the product he was installing. He was very friendly and professional. Saul would be the technician I would request for Geek Squad services.

Zeke from the geek squad installed the sound bar for our new 32 inch Samsung smart TV. Zeke was courteous and professional and installed the sound bar quickly for us. He then set it up so that it was controlled by the same remote that controls our TV and showed us some of its features. We were grateful for Zeke installing the Sound bar such that only one remote controlled it and the smart TV. We were very pleased with this!

Rick, from Geek Squad, hooked up our existing sound bar to our new TV. He switched out the input from optic to HDMI cable, explaining this was the best way to connect the TV and sound bar. He adjusted the treble, base and woofer levels and the sound was much better than before. He also adjusted the U-Verse remote to control everything. We're very pleased with the work he did.

Scotty knew exactly what he was doing. I'd give him an A+ for professionalism. Also, Scotty pointed out a problem we've been experiencing with the TV. Since there is no problem with the other TV we have he checked and found that the one with no problem was a wired in cable box and the other is not. Comcast/Xfinity did a reset 3 times and still none of local channels work. The pictures crystalize and we lose sound. I plan on calling them again and this time I will tell them what the problem is.

Had a sound system installation from Best Buy. Not a tech person, but the components installed work very well. The installers kept informing what we needed to know during the installation. The one installer left his business card and encouraged us to call.

The gentleman came to my home and he was very knowledgeable. After several tries with changing settings, rebooting the devices and other attempts to solve my issue, he determined that I needed a new HDMI cable. He left his telephone number just in case the replacement cable did not work so I could contact him again. New cable did the trick!

The agent arrived on time and was helpful with the installation. She was patient and answered all our questions. As always doing business with the Geek Squad is a pleasure.

Installers showed up on time. Professionally completed the work and answered my many questions. Even allowed me to call them directly several days later with additional questions.

Im glad i choose this sound bar. Its sounds good. It is very clear and not choppy

They did a good job. It would have been better if they spoke only English to each other in front of me instead of the man only speaking Spanish to the woman who was bi-lingual and seemed to be in charge (I have no idea what they are saying???). I can understand that in Mexico but NOT in VERMONT!

Ken Gage, Eric, and Chris did an excellent job setting up my new TV and especially my Sound Bar & Subwoofer. They answered all my questions and went way beyond what I was expecting for an installation visit. Great Job. Thank-you.

Sound bar was not installed to mfg. guidelines. The technician said the alternate hook up used would actually deliver better results. I will admit the system sounded very good after completion. I did notice however, after completion, the adjustment for "dialog" was presented as "invalid". Clarity of dialog was one of my purchasing decisions for this system.

The Best Buy Team was very professional and efficient. I actually had several pieces of equipment installed. The technicians talked to me about options and they asked what I wanted. After the installation was completed they explained how everything worked and gave me the opportunity to work the controls and to ask questions. They also made suggestions for easier operation, and pointed out the Best Buys sells the item, but there was no hard sell. I am so happy this service is available and I would highly recommend.

Installation By Geek Squad Techs was Great. Very Helpful & Knowledgeable. I only want Certified Geek Squad Techs

The new JBL SOUNDBAR SYSTEM works as stated, thanks to the guys from the Geek Squad, of whom, using their combined knowledge got it stained to my new Sony TV