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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7919 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 140 Showing 2,781-2,800 of 7,919 reviews
  • Rated 5 out of 5 stars

    Professional and respectful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and respectful. Two man crew did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install of all sound system equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected speakers, blue ray player, CD player and receiver to my tv that I recently had moved to another location in the home. This system is now going to be our main one in our home. The work was done with care and works wonderful. We are very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mounted my TV like I asked them to.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We moved from Gilbert to Mesa in our new home, and The Geek Squad came to our new home and mounted the bracket on the wall and mounted our TV on the wall. They made sure before they left that all was working. TV, Sound Bar, 4K Blue Ray Player, Cox TV remote all was working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my new Sony 55 inch tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job setting up my new Sony TV. I think its one of the best TVs. Beautiful picture. love it

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Sound is appropriate for our living room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV & Sound bar quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents set-up my TV and sound bar the way I wanted, and showed me things I did not know (my first smartTV). They cleaned-up their mess to my satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents properly connected my surround sound and ensured it was working properly

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Good and Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The good is that they got my tv working with my cable box. The bad is that they could not get the surround sound speaker kit to work with the sound bar and left me to dismantle the speakers and stands in order to return them.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad mounted my 55 inch TV to the wall and organized all the cables to where they are pretty much invisible. They did an awesome job and my wife is finally happy not to be looking at a cable mess. Geek Squad was very courteous and considered. They had protective cloth they used to cover items and floor. Also cleaned up nicely afterwards.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told that no installer was needed for the new soundbar, but I am very glad I ordered installation anyway. The tech made all the adjustments to TV and soundbar, and was even able to get my new rear speakers to work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    amazing customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the guys that came out to set up my TV and soundbar were amazing. super respectful and prompt. they were able to answer any questions i had and it didn't take them long to get everything wall mounted and set up for me. i will Definitely use this service again in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful setup by the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad did a wonderful job setting up my TV and speaker

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did us well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad set up our new home theater system and programmed our new Harmony Elite remote. They did a good job that was above our ability. Nit Pic - sound levels unbalanced between AM, FM, Blue-Ray, TV and internet. Would have liked them to be more balance. I wish I noticed the BLASTING sound levels before they departed so they could fix it.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Quick set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional an knowledgeable about the system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar Guy a Blast of Good Vibes!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now this was a complete WIN for us. Our tech was super sharp, knew his stuff, respected the home and did the little 'extras' that make a difference. The Soundbar is outstanding and matches the set-up service we experienced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service at a decent price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an excellent job with setting up my home theater system. They set up my sound bar, TV, receiver, DVD player and coordinated it all with using a single remote from my cable company. They even cleaned the TV screen and area once finished. They took the time to teach us how to run the remote and were courteous. Thanks Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sound system install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they mounted the sound bar, placed sub and speakers in the right places. Then set us up with the Sonos app and dialed everything in. Very polite, clean and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad rocks...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad i had the geek squad there to put it together for me and explain how to work it, if it wasnt for them i would have been lost and frustrated...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Use these guys to install your purchases!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its always easier to have the professionals install your equipment. This time they installed my sound bar when they delivered my tv. Great option and the guys were professional and quick. I would highly recommend this service...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set Up Smart TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had Geek Squad deliver and set up our new Samsung Smart TV. They arrived on time, set it up and instructed us how to use it. They cleaned up after themselves and were very helpful answering our questions. I recommend the Geek Squad to anyone who needs them.

    I would recommend this to a friend
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