Customer Ratings & Reviews

The agents were friendly and fast. However after leaving I noticed the Velodine subwoofer would not turn on. The tech(s) did not say the subwoofer was working or not working. I believe there’s a fuse blown on the circuit.

Harley was professional, patient, and very knowledgeable. Thank you so much for ALL of your help setting up our new Sonos Soundbar

Joe and his team arrived promptly, and got the job done efficiently and expeditiously. They were funny, friendly, professional, and helpful—teaching me about my equipment before leaving. This type of customer service is one reason I love Best Buy and Geek Squad.

The Geek Squad were right on time, very friendly and went right to work. They fixed my problem and ask if I was having any other type of problem using my tv or remote. They wore mask and shoe covers as it had snowed and the side walk was wet.

Once the TV was set up they connected all my components to the system. They actually did a speaker set up also. Once everything was set up they went through the whole thing with me and made sure that I understood everything. System works great, probably couldn't have done it by myself.

they mounted the sound bar, placed sub and speakers in the right places. Then set us up with the Sonos app and dialed everything in. Very polite, clean and friendly.

The agents arrived on time, were very customer centric, extremely knowledgeable about audio systems and were done quickly.

The Geek Squad service to hook up our sound system along with our new tv was fantastic! Our Geek, Mike Green, was so knowledgeable and friendly! He made sure everything was set up to achieve optimal sound mix!

The three young men came in and unpacked everything then told me I didn’t need a wire so they returned it to the store. They set up the sound bar even hiding other wires. Great service. They went through the use of the product.

this is for NEW Bose soundbar purchsed...installe don my own... oringla Geek squad install of older sound bar did not work properly

They got it up & running. Though not sure if again I have a problem. Yesterday again I had a sound issue. Has only happened one time. Makes me wonder if it is a TV issue or a sound at problem.

The Geek Squad went over and above the installation! I was so impressed that I called his supervisor after he left and wrote an excellent review on him. Its been a few weeks now and I forgot who my Geek consultant was, sorry. I have raved about this service since. Thank you!

The agents connected my phonograph, DVD, CD, and VCR players to my stereo receiver. They wired my speakers and hooked all components to my TV. Then they even wrote me instructions. They were prompt to arrive, efficient in their work and very polite.

Douglas did a great job, his recommendations were perfect, very knowledgeable throughout the installation process, he is an asset to your organization. Douglas should be considered for a promotion to his next level.

Arrived late and was in hurry to get to next appointment. Did not complete requested work because of claimed none working outlet supporting wifi router. Following day handyman confirmed outlet was working

Your representative was able to find the last product you had in the store that I asked for. He also assisted me in the purchase even though I forgot to bring my credit card. He even remembered me from a previous visit.

This was handled in a professional manner. All my questions were explained so that I could understand the answers. This purchase was bought by me because of showroom enhancement provided by a demo example not normally purchased because of the high quality being expensive

Needed our audio setup to work with new TV. Geek Squad did an excellent job and created a new setup which allowed me to do with less cables, but still have all the functionality I desired. They did this in about half the time they anticipated. Great job!

The tech -- whose name I have forgotten -- came when he said he would and was friendly, courteous, and very knowledgeable. I'm 82 and can no longer do this kind of thing myself, but I was glad I bought the service as he knew some things I should have but didn't.

The Geek squad was super, putting in my new TV, removing the old one and working on the surround sound until it was perfect.