Customer Ratings & Reviews

The agent came out and programmed my DIRECTV remote to sound bar which is nice but didn’t fix the issue of it not connecting to the TV. Just said they don’t fix sound bars.

The agent mounted the tv lower than the cabinet then raised it way too high. He could not get the soundbar set up so he quit the geek squad and took my remote on his way out of my home. I had to have the supervisor come remount the tv set up the soundbar and I just received a replacement remote for the soundbar 3 weeks later. Now there are several holes in my wall. I was able to receive my money back from the TV install but have not received the money back from the $99 soundbar setup.

The Geek Squad service to hook up our sound system along with our new tv was fantastic! Our Geek, Mike Green, was so knowledgeable and friendly! He made sure everything was set up to achieve optimal sound mix!

Excellent sound quality. Very much needed on my TV

Technician arrived on time, troubleshooted the issue and fixed it.

Brought my small TV and sound bar into store on Rochester Rd. because I couldn't get any sound and Alex looked at it and was able to correct the problem in no time and I was on my way home. I really appreciated his quick and knowledgeable service.

Somehow nobody showed up for my initial appointment, and nobody called either. I had to call and reschedule and was told the technician had car trouble. Still not sure why nobody called. The guys who came out to do the work did a great job!

I highly recommend Geek Squad services for repairs, delivery and installations. It the Best, and it's great peace of mind. It is also very affordable.

I bought 5000 worth of electronic and paid $100 to have items delivered and hooked up. The guys did a great job of setting up my TV, soundbar, and my other products. They took the time to ask me questions for TV set up and explained the remote. I am truly impressed with Best Buys new service program.

Managed to connect house surround sound system to receiver.

The agents suggested my questions were a Dish or a Century Link problem. At the time of installation picture and sound did not match and the picture was blurry. The tv did not fit on my tv table and they did do a wall mount for me in a timely and efficient manner.

Total Tech Support is great! All the time! I fees so much more support in knowing I can call or if problems someone comes out to troubleshoot!

Excellent in home service!!!! Great help great knowledge

Douglas did a great job, his recommendations were perfect, very knowledgeable throughout the installation process, he is an asset to your organization. Douglas should be considered for a promotion to his next level.

They connected the new soundbar to a tv I previously bought from BB and moved my old soundbar to my new tv. They even put on great 80's music before leaving!! Nice touch, gentlemen!!!

My geek squad service technician was excellent. He knew what to do to set up my new tv and receiver. I was sold an incorrect cable, so technician went to the rest of his appointments and gave me time to return one cable and replace it with correct cable. He came back that same day and finished the job.

These guys were well trained, cordial and responsive to our questions and completed the set up amazingly fast! They were helpful getting remotes programmed too and made sure we knew how to operate them.

The guy who came was a pro. Was in and out in a few hours, tied up all the wires, and cleanly installed the speakers in the ceiling. Its services like this that make the totaltech sub worth it.

The agentS were great setting up my New receiver to my new tv. Had a couple of extra stuff needing to get hooked up and they were great. They Came when They said and didn’t take long at all. They wear their gloves and masked and I felt safe while they were here.

While geek was here everything was great and working. That night TV would not turn on & nothing but trouble since. Waiting for appointment tomorrow. We’ll see what happens next!