Customer Ratings & Reviews

The agents disconnected my old sound bar, installed my new one, programmed my remote, all while being respectful, wearing booties on my new carpeting, without being asked, wore Masks, and kept Social Distancing. They explained everything.

It is a pleasure working with these folks. They transfer their knowledge to the owner while installing the product.

Samsung Frame speakers have limited capability: the group function does not work to have 2 speakers play together. The Symphony function only works for specific movies. For news and similar programs it uses the TV speakers primarily with a weak sound from the Frame speakers. Also, the Frame speakers are connected via WIFI and disconnect about once a week and need to be reconnected on the screen of the TV.

I am at the geek squad for being honest, helpful and very quick with the service. He helped me with some helpful tips about my surround system.

In addition to our new OLED 4K TV we had a new Sound Bar and rear surround speakers installed and set-up. We were shown how to operate the new system and its features. We are very happy with the service of the Geek Squad.

I seriously doubt we would of bought our new system at Bestbuy if you didn't have Geek Squad. They delivered it and set everything up. They were very professional and safety conscious awareness of the pandemic while in our home.

The guys that came to my home were very helpful and professional.

The Geek Squad service is always excellent, Friendly, professional, and knowledgeable.

Charles knew what was wrong, fixed it, and instructed me on its use

Craig is the best. He arrived on time and paid close attention to details. He problem solved the one area that needed his expertise. He is friendly, so knowledgeable and answered all our questions. We couldn’t be happier. Thank you, Craig!

Chris and Lauren from geek squad were a super team. They quickly figured out the problem with our sup woofer, Moved on to the broadcast antenna which they quickly installed and set up on our tv, and figured out our set up problem with Hulu and HBO on our new tv. Superb

I enjoyed my experience with the Geek Squad installer. He was very knowledgeable and explained everything he was doing. Sometimes I hear things about these guys not knowing what they are doing but I have used them several times without any problems. I highly recommend their service.

I appreciate the ease and detail of having our new Sony TV set up with peripheries making them all work well with our Logitech Remote by two members of the Geek Squad. They took care of each aspect I had requested and even did some rearranging of our equipment to save space.

The service technician arrived on time and looking very professional. He was confident in his abilities and was able to diagnose our problem quickly and efficiently. So glad we got this service as I would probably still be trying to gpfigure our which wire went there. Thank you

Well done by a thorough, patient professional. Oddly enough, the installer turned down my offer of technical device on the grounds of my not having any experience.

The Geek agent mounted my SOUNDBAR and have it connected to my home theatre system. Did an excellent job of optimizing the nice features of my home theatre system.

Geek was the best way because there was problem with my sound bar that i would not have been able to diagnose.

3times my scheduled installation was cancelled. My biggest complaint is that trying to get access to rectify was placed on hold with long wait times, then transfer to another person with longer wait times then a dial tone. This happened to me several times after each cancelled installation with no explanation and then directed to online website to try to get an answer and help that required a person. The 3rd scheduled installation which was supposed to occur between 0730 and 1:30 pm was cancelled. At 8 pm that day a 3rd party contractor arrived at 8 pm with 25 minutes notice after Customer Service said 3 hours earlier that my installation was cancelled and could not give me an explanation. This was 4 weeks from the day I purchased my Sound Bar. Two Best Buy stores and Total Protect could not figure out who or what the problem was and left me with trying to find someone who did. I don’t like giving bad reviews but this was such a time consuming problem for me for 3 weeks and such a stressful experience that after being a loyal Best Buy & Geek Squad customer for 30 years I think I need to find a local IT service that is reliable and at least will give you access to a live person. The technician who came out, after a month of frustrating cancellations at least did a nice job and was courteous. High marks go to their technicians. However, all the communications layering seems to have changed and it is a real mess and is not going to bode well for Total Protect if they don’t resolve this very quickly.

The Geek Squad agents set up my 75 INCH TV, also stereo system components perfectly. I am building a Home Theater and look forward to purchasing my equipment from Best Buy and putting in a "by name" request for the same agents...job very well done!!

We needed the help of the geek squad techs to get our surround sound system connected properly. With the addition of a new tv, a different setup was needed. I had no idea of how to get it connected correctly but the geek squad techs had no problem. These guys are good at what they do!