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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7919 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 147 Showing 2,921-2,940 of 7,919 reviews
  • Rated 5 out of 5 stars

    Geek squad does it again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who installed my sound bar was friendly and respectful. He arrived in the time slot I had selected. The installation was fast and he made sure I knew how to operate it before he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad reinstalled my sound system and devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the best of Geek Squad service!! Thank you Vivienne!! I am now able to enjoy my system and it is working as well as the day you were here!! Thank you! Thank you!! Thank you!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I’m in love!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad guys were excellent! They hooked up our sound bar and even told us the best sound bar mount to buy from Best Buy! We love our new sound bar. The first show we watched with the new sound bar was Jack Ryan on Netflix. It was awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Technicians

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed our audio setup to work with new TV. Geek Squad did an excellent job and created a new setup which allowed me to do with less cables, but still have all the functionality I desired. They did this in about half the time they anticipated. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad change my soundbar to black which looks much better than whait e would have1

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased of the creek square bringing me another TV due to the one that was mounted was damage. It was a fast turnaround within 3 days.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New I-Pads

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought 3 new I-pads, the staff members who helped us were great. They spent time helping us get all the data onto our cloud. They were helpful and made us feel that they wee interested in making our purchase as easy as possible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is very professional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV looks even better now that the Geek Squad mounted the beautiful sound bar right my TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go with Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and super helpful for those that can do this task themselves this is a great service!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Could not have been a better experience.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech -- whose name I have forgotten -- came when he said he would and was friendly, courteous, and very knowledgeable. I'm 82 and can no longer do this kind of thing myself, but I was glad I bought the service as he knew some things I should have but didn't.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my sound bar system quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did not need …got a refund

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not need this …The one I had worked with T.V…..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job installing soundbar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was able to quickly contact the soundbar to the tv and explain. He was great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent arrived on time and was very professional. Installation went well. No issues so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shout out to Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My previous review of the installation of the TV by Geek Squad includes the sound bar. Efficient. Courteous. High level customer service. The technician worked quickly and was very personable, a quality important to me. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad outstanding Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job and I would highly recommend them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4K Hook up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once the TV was set up they connected all my components to the system. They actually did a speaker set up also. Once everything was set up they went through the whole thing with me and made sure that I understood everything. System works great, probably couldn't have done it by myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad went over and above the installation! I was so impressed that I called his supervisor after he left and wrote an excellent review on him. Its been a few weeks now and I forgot who my Geek consultant was, sorry. I have raved about this service since. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny went over everything as he was working

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jeff is the one to ask for!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jeff is the RIGHT man for the job! He’s been at my home multiple times for set ups! Nice young man who is polite and very knowledgeable!

    I would recommend this to a friend
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