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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7919 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 148 Showing 2,941-2,960 of 7,919 reviews
  • Rated 5 out of 5 stars

    Geek Squad is the best and installed my tv fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ron and his helper Abner did a great job! They were professional, informative and took special care in installing my TV and soundbar!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad has never dissapointed .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always happens I could not be more pleased with the Geek Squad work . My Samsung Soundbar was installed quickly and pair with my TV . I was then shown how to operate that setup .Th.e agent made sure I could enjoy my new Soundbar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad techs that installed the surround did a fabulous job. Very nice guys, took extra care to protect my things, floor, equipment, etc.. First time ever using them and I WILL be using them again. I have fixed a soundproof room downstairs and that's the next project. Best Buy will set that room up also

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No fuss, no mess.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soundbars are relatively easy to set up, but our situation wasn't typical. Job done was literally no fuss, no mess. We undid the packaging and kept the recyclable material, while Geek took away the rest.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great teamwork

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    David and Gage were a great team. They connected the Amazon Fire Stick to our Bose sound system. Unfortunately the Fire Stick software is too advanced for our old Bose system, but that wasn't Dave and Gage's fault.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thorough and nice connections

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a nice, clean and thorough hookup on my two TVs, sound bar/sub and 5 speaker surround sound system. All in a professional & timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek agent set up my home theatre quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek agent mounted my SOUNDBAR and have it connected to my home theatre system. Did an excellent job of optimizing the nice features of my home theatre system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    these guys ar great!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the way these guys came in & hooked everything up so effortlessly was astounding. The knowledge they gave us once everything was completed was invalueable. it's a service I'm glad came with my totalconnect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done by a thorough, patient professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well done by a thorough, patient professional. Oddly enough, the installer turned down my offer of technical device on the grounds of my not having any experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service from Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was delivered and connected properly. The technician stayed until we were all satisfied with the setup. Also, took the old TV which was so helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Allstars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome service, Quick & Knowledgeable Technician!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He knew exactly what was needed. I shall use the Geek squad whenever I need them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very professional and very helpful and friendly. Also very prompt,so that was greatly appreciated.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sound bar bracket

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounting the sound bar bracket was fairly complicated. It also requires the tv to swt about 1" more from the wall. Overall it works very well though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Very knowledgeable techs who really take care of you. I highly recommend this service. Geek Squad is the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed sound bar with new tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar installed with new tv. Wish I would have had them leave off the "woofer".

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did an excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Person set up my sound bar. He was very neat and very knowledgeable in explaining everything. Thanks to him he proved why I need this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very impressed from the time of putting on their booties upon entering my home to time they completed the setup of my new Manrantz Receiver. Agents Nikkito and Audrey were very professional and knowledgeable. They made sure I knew how to use the equipment before leaving. The fee was well worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys were great. Installed everything and set it all up where it was simply a "plug and play" process.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality has improved and is easy to control.

    I would recommend this to a friend
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