Customer Ratings & Reviews

great service from geek squad is save me the time to drive to best buy then have to carry the item home and wait for them to come and installed the sound bar

the Geek squad representative was able to install my sound bar and allowed me to control the soundbar using the frontier remote. this was something the frontier installer was unable to accomplish. Cudos to the Geek Squad

Like sound bar & that we can choose when to use it

Fast, efficient, knew what he was doing. had to reconnect sound bar and also reset of several steaming channels due to disconnect when stand was installed.

Once again I recommend the Geek Squad to install any audio accessories in your home. It's the perfect to solution for those who find themselves befuddled with the details involved with anything electronic. Just let the Geek Squad professionally install the equipment and enjoy the results!

Geek squad set up my tv, sound bar and initialized all of my remotes. they were also on time and called before they showed uyp

Had an issue with my sound bar and geek squad solved my problem.

Brandon Hunter and Eli Simon were my install crew. They were professional and thorough, answering all my questions. I would highly recommend these two gentlemen.

They install d a mesh network and corrected problems we were having with our remote and sound bar. Francisco, who had been out before was very knowledgeable and helpful

Victor and David were GREAT! They installed my new Sound Bar on June 30... The first one was defective but this one works great ! Thank You Victor and David for such great work!!

GREAT TEAM TO INSTALL ALL YOUR ITEMS AND TECHNOLOGY. VERY PLEASED WITH MY EXPERIENCE I FEEL THAT i AM IN GOOD HANDS THAT REALLY CARE ABOUT CUSTOMER SATISFACTION

Geek squad was awesome!! I would definitely use them again!

Add-on is excellent. Have experienced no problems. Was recommended by the Geek Squad technicians when they came to do the installation. They had it on their truck as the one we had purchased in the store was the wrong one.

This sound bar replaced an old surround system, Bose is the best!

I had a Bose surround sound system. I liked it better than the sound bar. I am disappointed in the sound bar. I don't feel it does as the salesperson told us that it would do. I am not blaming him at all. I know it is just the advanced technology now.

This is the second time that Geek Squad let me down. I had an in home consultation that advised what was needed to upgrade my audio system and he placed the order and scheduled the install. The appointment was confirmed and I was contacted on the day of the appointment that they would be at my home between 1p and 3p. At 2:30p the Geek Squad called to confirm they were on the way and wanted to be sure I had everything. I reminded him he was supposed to be bringing the equipment then he advised he would have to go to the store to pick everything up so it would be a bit later. At 4:45 I called him back and he advised that he was no longer going to be doing the install and would have someone call to reschedule. When they called back, they advised they could have someone come the next day sometime between Noon and 8p. I told them I could not take another day off so they offered to come later this evening. When the tech arrived, at 8:45p he began working but advised the in home consultant did not know what he was talking about when selecting the audio receiver and it would not work with my television (brand new Sony). He called someone for help multiple times to get help on how the audio receiver should be connected, then finally connected it with an optical cable because he could not use HDMI due to the incompatibility of my tv. He also advised that the devices would not interact with one remote so I would have to use multiple remotes. He left at 11p after being frustrated with me explaining the in home consultant advised everything should work properly. The next day I contacted Sony support and they walked me through the proper installation of the receiver and connected it perfectly to the tv. They also helped me program the tv remote to work with the Denon receiver. Complete waste of time. I called the in home consultant back and he advised he would come by to confirm everything was working properly but then he never showed up.

Geek squad is the only way to go. They are quick and very helpful. After install they walk you thru how to use everything and will answer all your questions. They clean up everything before they leave and then all you have to is sit back and enjoy you new purchase.

The agents properly connected my surround sound and ensured it was working properly

Jeff is the RIGHT man for the job! He’s been at my home multiple times for set ups! Nice young man who is polite and very knowledgeable!

They did a great job mounting the TV & sound bar. They originally connected the sound bar to the tv remote but as soon as they left, the sound bar reverted to its own remote so we must use two remotes to operate basic TV. This is a step backwards for us.