Customer Ratings & Reviews

The men who installed it couldn’t get it to work by blue tooth. Although l was not happy about them I am pleased with the sound bar. Just right for me

The agents connected the new soundbar to the TV and reset our remotes so we could control the sound through the cable remote. Also showed me a few new things about the TV that I wasn't aware of.

Very disappointing. I've had this since March. It simply stops working. Sonos did run diagnostic and said a cable was defective and sent me a "replacement" even though it was past the 90 day warranty. Even tho I have Geek Squad coverage I was charged $120 to attach this little cable but nothing was removed! Since then it still simply stops working. I will never purchase this brand again. GS charged close to what I paid for it! Not worth my time,effort and expense. When it works the sound is good - not great.

Matthew was the agent he was very professional and courteous. He completely set up all my audio needs. I could of not been more satisfied. Thank you Matthew for a good job well done.

3rd time a charm. Eric very knowledgeable. Professional but could talk to my teckno low abilities.

Installed with absolutely no issues. Perfect! Was able to use a sound bar I had previously

Service was great. Your man connected everything the sound is superior. He did an excellent job.

On the second visit, for another $100, this guy knew what he was doing and got our TV set up correctly in less than ten minutes and explained to us how it worked. Much different experience than the first geek squad guys who delivered and originally set up the TV (for $260) who were clueless and not helpful at all.

Ken Gage, Eric, and Chris did an excellent job setting up my new TV and especially my Sound Bar & Subwoofer. They answered all my questions and went way beyond what I was expecting for an installation visit. Great Job. Thank-you.

The original soundbar I bought actually didn’t work with my Samsung tv. The tech I worked with recommended a new one and it is amazing!

Shaun and Victor were my geek squad installers for my new soundbar. They arrived on time and got things up and running in a short amount of time. Afterwards they took the time to tweak all the settings and it sounded like I was in a theater. After all was set-up, they installed an app on my phone so I could easily play with the settings to my liking. All is running well at this time. Highly recommend them for the install you may need.

The team (Charles and helper) arrived on time; they covered their shoes and got to work. They answered all my questions that I had and troubleshot to even hook up my old VCR to my new equipment. TV, Sound bar and Apple TV work great along of course the VCR (for all you tape heads). Highly recommend.

Bethany took time to listen to our issues with the T70 soundbar. She reported she had talked to other customers who had experienced the same issue of disconnecting sporadically. Bethany had issues with the company software and was not afraid to ask for help to insure it was done correctly. The company software did not allow for a smooth transition from pickup of defective soundbar and issue of a new one. It will require us to make an additional trip to the store. Bethany was able to advise us that the T70 soundbar was a 2020 model and the new models should be coming out soon.

To clarify, we asked the Geek Squad to 'fix' a sound bar not sold by Best Buy and that had not worked right for sometime. The techs got the sound bar to work acceptably, but only for a while. It still cannot keep the voices/mouths synched and now delays when changing channels and often just turns itself off, requiring you to get the sound bar remote to turn it back on. It's newest 'feature' is, when trying to turn the tv off, it just reduces the volume. You have to wait until the volume is down to zero, wait a few seconds, then you can turn your tv off. Am sure the Spectrum cable remote could be blamed for that detail although it's only a couple months old and has new batteries.

Had a sound system installation from Best Buy. Not a tech person, but the components installed work very well. The installers kept informing what we needed to know during the installation. The one installer left his business card and encouraged us to call.

The Geek Squad Tech (Miriam) was courteous, efficient, professional and resepectful of my home. She assured that the system was working to its full capacity after installation. The set up was quick and easy. I have no knowledge of this new technology so I greatly appreciated her patience, friendliness and professionalism.

I think the Geek Squad does a wonderful job when they set up electronics in your home and everything is working well when the leave

didn't originally think I needed a sound bar but now that I have it I'm very glad I added yo my order

The representatives that came out to help with my sound bar were fantastic. Very helpful, knowledgeable, and courteous. I can't thank you guys enough, something simple for them that I simply could not figure out.

Agents who installed my Bose speakers are highly professional and talented. Did a clean job. Geek squad gets 5 stars from me.