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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7919 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 150 Showing 2,981-3,000 of 7,919 reviews
  • Rated 5 out of 5 stars

    Geek squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Showed up as promised, very professional and informative. Took the time to explain our tv and audio system. Answered all our questions and then some. Cleaned up after themselves leaving the room as if they were never there. I will always use them on my purchases from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad is amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were professional, made great suggestions on how to solve some wire issues, and hooked up my tv and sound bar and the tv in the guest room. They were great! I will use them again and recommend them to my friends. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT TEAM

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT TEAM TO INSTALL ALL YOUR ITEMS AND TECHNOLOGY. VERY PLEASED WITH MY EXPERIENCE I FEEL THAT i AM IN GOOD HANDS THAT REALLY CARE ABOUT CUSTOMER SATISFACTION

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my speakers quickly.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was able to hook-up wiring for speakers & checked out. All is working fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Geek Squad was AWESOME

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon Hunter and Eli Simon were my install crew. They were professional and thorough, answering all my questions. I would highly recommend these two gentlemen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very experienced. He knew just what to look for. He had the issue resolved in 2 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    John Majneber

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jason Ramirez explained Samsung soundbar and potential and installed it flawlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why won't this thing work???

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once connected I was pleased with the performance, however the set-up was not as easy as I was led to believe. It took getting the geek squad out to get it up and running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highest marks for geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad rep was professional, personable, and extremely knowledgeable. Arrived on time. Patiently and willingly answered any questions we had about our products. Made sure everything was set up and ready to use and that we were comfortable with the operation of our TV, soundbar and blu-ray player.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician that helped setting this sound bar for me was very professional and very nice. Thanks Greek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person who came to set up my TV and Surround Sound was knowledgeable, patient and made excellent suggestions so we would get the most out of the experience. He came to our home with shoe booties and that was so appreciated. Would not hesitate to have him in our home again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item-especially for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic! The sales associate said this was a great item, especially for the price. He was right! The trailer for the Top Gun movie came on and it sounded like I was in the theater!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad experts for sure!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service guys were fast on time and what they were doing Thank you much for the great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed TV/Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quick, knowledgeable, professional, appreciate the help by the Technician

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job by the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They install d a mesh network and corrected problems we were having with our remote and sound bar. Francisco, who had been out before was very knowledgeable and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK Squad Stars!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team installed a wall mount, hung the TV and connected a new Sound Bar and our cable box and surround sound. They were terrific and patient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad are very talented and hard working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad suggested mount the tv on the wall. They took care of everything, mounting,sound bar and no wires showing. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were great with the set up. They hid all the wires and explained how to use it in a friendly manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great professionalism

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best so far and really appreciated the expertise of the assembly. Did not think I needed it, could have assembled it my self with help, but would have spent a long time trying to work out the system which was taught by the techs that assembled it. Worth the money.

    I would recommend this to a friend
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