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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 151 Showing 3,001-3,020 of 7,928 reviews
  • Rated 5 out of 5 stars

    Geek Squad is the Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my sound system to the mounting bracket that connected directly to my tv mount. They even showed us how to connect the system to the bracket.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Very knowledgeable techs who really take care of you. I highly recommend this service. Geek Squad is the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were prompt, neat, quality concerned hooked up everything and checked to make sure it worked properly. Then, they reviewed it all with us to make sure we were satisfied, and comfortable with how it works. A definite 10 out of 10.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived on time and quickly hooked up new TV to already installed wall mount. Took their time to hook up soundbar and ensure apps were signed on. Took time to explain how to work TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DEWsb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was done perfectly. We found that a very senior citizen with hearing issues was negatively impacted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home entertainment set up and problem resolution.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to take a moment to give high marks to Thomas. I know when ever he is called upon, the issue will be resolved to my complete satisfaction. His ability to diagnose an issue and resolve is amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad was very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been a loyal Best Buy customer for many years. When I buy great products, the Geek Squad always provide professional service. They do their job and make sure I’m satisfied before they leave. The Geek Squad is the real deal!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad installed my tvs expeditiously!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad mounted and installed two TVs in our home, an 85" and 75". The pair were very professional and explained in great detail every aspect of what they were going to be doing. They were courteous and swift in their Installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Testimonial

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad guys and gals are the best. They're always efficient, knowledgeable & respectful. I'd recommend their services to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an outstanding delivery and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my new LG 77" OLED 4 K SMART WEBOS TV and hooked up my sound bar and blu-ray player in no time. They were excellent and very informative and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geeksquad team perfection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    technician installed soundbar to tv and adjusted three channel selectors to function perfectly. highly skilled. pleasant. my hero.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my Wireless Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was exceptionally knowledgeable in setting up wireless headphones. Told me tips in how to use them. Best purchase ever made—I can listen to TV in early morning without waking my wife. A happy wife leads to happy life!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks are great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service providers arrived on time. They were effivient but complete. We liked that they stsyed to be sure all the items worked together along with the remotes before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good stuff!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and friendly service. Tech arrived on time and setup the sound bar mount purchased from Amazon.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    quick install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did installation, did not get much of a demonstration probably because this did not seem like a big deal to the techs, but I am still trying to figure things out

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Helpful and Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad personnel were nice and helpful. Sound bar works better than before their help. My Sony TV and Spectrum cable box seems to be the overall issue with current problems.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professionally installed TV wall mount and hung TV. Quickly set up the TV and showed me it’s functions. Well worth the cost. Highly recommend. Will use Geek Squad again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great technicians

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians from the Geek Squad have been great to work with. They were on time, let me know they were coming, and very polite and courteous. In addition, their technical knowledge was great. They also explained things so this Senior Citizen could understand it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST BEST BUY INSTALL CREW IVE EVER HAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was the BEST. Had a very professional install team that was well worth the wait. He was a perfectionist. Highly reccomend this crew. Double checked everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific tech group.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech group was fantastic. She was very knowledgeable and both of them worked as a great team . Very pleased and would highly recommend them .

    I would recommend this to a friend