Customer Ratings & Reviews

can say nothing bad about the Geek Squad, they are the best at what they do.

Geek squad set up two tv's for me. EXCELLENT JOB! Programmed every thing into one remote! Did educational demonstration as well for wife and myself. Very respectful to entering and exiting house and moving furniture! Cleaned up as if they were never there!

These guys were great. I would definitely use them again.

Really like the Best Buy set up teams. We have had multiple of them come to the house and they are always great!

3times my scheduled installation was cancelled. My biggest complaint is that trying to get access to rectify was placed on hold with long wait times, then transfer to another person with longer wait times then a dial tone. This happened to me several times after each cancelled installation with no explanation and then directed to online website to try to get an answer and help that required a person. The 3rd scheduled installation which was supposed to occur between 0730 and 1:30 pm was cancelled. At 8 pm that day a 3rd party contractor arrived at 8 pm with 25 minutes notice after Customer Service said 3 hours earlier that my installation was cancelled and could not give me an explanation. This was 4 weeks from the day I purchased my Sound Bar. Two Best Buy stores and Total Protect could not figure out who or what the problem was and left me with trying to find someone who did. I don’t like giving bad reviews but this was such a time consuming problem for me for 3 weeks and such a stressful experience that after being a loyal Best Buy & Geek Squad customer for 30 years I think I need to find a local IT service that is reliable and at least will give you access to a live person. The technician who came out, after a month of frustrating cancellations at least did a nice job and was courteous. High marks go to their technicians. However, all the communications layering seems to have changed and it is a real mess and is not going to bode well for Total Protect if they don’t resolve this very quickly.

Took it out of the box and then argued with me over using hdmi instead of Bluetooth telling me how superior 'Bluetooth was , later found my remote in with the garbage as he didn't even see it in the box. No demonstration terrible will not do any further business with best buy.

The Best Buy representative was thorough, courteous and informative while connecting sound bars and DVD players in multiple sites. Very pleased and hope he will return to set up my audio equipment.

Really enjoyed having the Squad set up my sound bar. They made it look so easy.

John Hill was great. He was professional, friendly, and patient helping me figure out the Bose App. He also took an extra minute to help me with my printer, which had been a big frustration.

Didn’t Set the sound bar up Wasn’t compatible with our system It was returned to the store

The agent not only connected my devices, he set me up so that I could used one remote. Something the cable company employee could not do.

Geek Squad installed my Sony 65X950G, headphones, soundbar, and remote. They were quick and took away my old TV and all the packing material. They also showed me how to use all the devices. I can't say enough about them. They also programmed all the components.

They mounted the television and connected the soundbar. Works great now.

Agents were cordial and friendly. Installation went without a hitch.

In addition to our new OLED 4K TV we had a new Sound Bar and rear surround speakers installed and set-up. We were shown how to operate the new system and its features. We are very happy with the service of the Geek Squad.

Victor and David were GREAT! They installed my new Sound Bar on June 30... The first one was defective but this one works great ! Thank You Victor and David for such great work!!

The agents mounted my sound system to the mounting bracket that connected directly to my tv mount. They even showed us how to connect the system to the bracket.

In home service was great. They know the pitfalls for the best protection of your house. They will keep working on something until its solved.

The tech group was fantastic. She was very knowledgeable and both of them worked as a great team . Very pleased and would highly recommend them .

Excellent service; agents were on time, very knowledgeable, friendly, efficient, easy to talk with and work with; very good.