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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 152 Showing 3,021-3,040 of 7,928 reviews
  • Rated 5 out of 5 stars

    Efficient and polite

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t say enough about our install agent. Did everything we asked for though I forgot to have him do something but that’s on me! I have only positive things to say! I live geek support But getting GEEK SUPPORT ON Phone—- well that rates MINUS 10‼️

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tech resolved the problem quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service tech set up the sonos system so that the sound worked like it should. He corrected the issue quickly. Very polite tech. We have been happy with all the installations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In home service was great. They know the pitfalls for the best protection of your house. They will keep working on something until its solved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My TV abnd Soundbar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and outstanding work !! Great Job !!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They were attentive and sociable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a nice job of getting my speakers up and running however I really wanted my new stereo surround speakers as well as a soundbar installed. They are still sitting in unopened boxes and I have to find somehow to get rid of them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys were great. Installed everything and set it all up where it was simply a "plug and play" process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints. Everything went well. Agent did an excellent job, was friendly, courteous, and answered all my questions with a lot of patience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a 4k Ultra HD tv, and it's my first smart tv purchase. The Geek Squad techs were immensely helpful in setting up my device and patiently walking me through the steps to register and activate my tv correctly. Would highly recommend professional installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is well worth the price. Very knowledge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent where very helpful and knowledgeable. They went the extra mile to make sure I was comfortable with operating everything I purchased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad are very talented and hard working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad suggested mount the tv on the wall. They took care of everything, mounting,sound bar and no wires showing. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific Geek Squad setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV Connect and Setup - The TV setup guys were Terrific..!!! Efficient, quick but helped me to understand all aspects of the setup and operation of the TV/soundbar combination. they even leave their contact info to ask questions after the setup. HIGHLY RECOMMENDED...!!! t

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our techs that came out to set our tv and soundbar up were great!! They worked hard to make sure we were happy with everything from angle of tv and where the wires were placed! They are very attentive to keeping area clean and neat while they work. A++++

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful setup by the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad did a wonderful job setting up my TV and speaker

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is God!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t say enough about how helpful my Geek Squad guys were with setting up my LG OLED Television. Especially grateful for the programming they did for both the television and my Apple TV. Highly recommend this service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This agent is top shelf.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was prompt, polite and very knowledgeable. Showed us important features and easy shortcuts on operatin.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad upgraded my sound bat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents contacted the sound bar manufacturer and were able to download an upgrade on memory stick and download it to the sound bar. It works perfectly again. Both members of Geek Squad did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is FABULOUS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad has the best service I’ve ever experienced with reference to technical support for computers and home theater systems. Every technician has been professional, knowledgeable, and extremely thorough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad service is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my soundbar and hide all of the cords. It is the same agent who mounted my big screen TV months ago. Great continuity

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my sound bar quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman were so professional and knowledgeable. Answered all my questions, fixed my issue.

    I would recommend this to a friend